Sending Ticket Details as Email - Desk | Mobile

Sending Ticket Details as Email in Android

Generally, when customers lodge their queries through a phone call, the agents create a ticket to record in the Tickets module. It helps them track and monitor the status and add a resolution accordingly.  
The Send as Email option in the mobile app allows the agents to send a description of their conversation to the customer as an email during ticket creation to keep the customers in loop of the points discussed for better clarity.
Notes
Send as Email option must be enabled in the web application. Learn more about enabling the Send as Email option

To send the ticket as email

  1. On the Home screen, tap the Add icon in the bottom-right corner. Fill in all the necessary details.
  2. In the Add Ticket page, tap the More icon in the top-right corner.
  3. Select Send as Email.