Viewing Ticket Properties - Desk | Mobile

Viewing Ticket Properties

The users can view certain ticket properties within the ticket like:
  1. Department and layout the ticket belongs to 
  2. The agent
  3. The status of the ticket
  4. Priority
  5. When the ticket was created 
  6. Due date
  7. Contact and account name
  8. Email address
  9. Subject
  10. Channel
  11. Phone number
  12. History of the ticket
  13. Articles associated with the ticket
  14. Timeline of the ticket
  15. Marketplace


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