Creating Widgets in iOS

Widgets are small applications or tools which provide quick access to frequently used features. Generally added to the desktop or mobile home screen, these are designed to enhance user experience.

In Zoho Desk, the user can add a widget to their mobile home screen to view certain tickets quickly.

To add widgets

Long press the Zoho Desk app on the home screen. A list of quick options will open.
Tap on the widget icon.
The app will then be shown as a widget.

To edit the widget

Long press the Zoho Desk widget
Tap on edit widget
Select the department and view to be displayed in the widget.

Agents can also remove the widget by long pressing the created widget.

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