Viewing Agent Profile in iOS
A user profile is an array of information about a specific user within an organization. In the Desk mobile app, agents can view their profile details, including:
- Name
- Email address
- Profile photo
- Role and permissions
- Phone and Mobile number
- Extension number
- Preferred language
- Location
- Departments
- Teams
- Channel expert
- Bio: A short biography that the customers can view
- Tickets handled: An overview of open, on hold, and closed tickets and a list of all the tickets handled by the agent
- Time entry
- Customer happiness rating
- First response time
- Average response time
- Average resolution time
Viewing performance details
Agents can select the date range in which they want to view their performance: tickets handled (open, closed, on hold), first response time, average response time, average resolution time, and happiness rating.
Agents' profiles are view-only in the mobile app; modifications to the profile can be performed only through the web application. Learn more about updating your user profile.
To view your user profile
- Open the Zoho Desk app.
- Tap More > Settings > View Profile. Then tap:
- Tickets to view the list of all tickets handled.
- Time Entry to view total time spent and total cost.
- Happiness Rating to view every customer's rating. Tap the Info icon to see email, phone, extension, mobile, language, location, departments, teams, channel expert, and bio.
3. Tap the Info icon to see email, phone, extension, mobile, language, location, departments, teams, channel expert, and bio.