Sending Ticket Details as Email

Generally, when customers lodge their queries through a phone call, the agents create a ticket to record in the Tickets module. It helps them track and monitor the status and add a resolution accordingly.

The Send as Email option in the mobile app allows the agents to send a description of their conversation to the customer as an email during ticket creation to keep the customers in loop of the points discussed for better clarity.

Send as Email option must be enabled in the web application. Learn more about enabling the Send as Email option

To send the ticket as email

On the Home screen, tap the Add icon in the top-right corner. Fill in all the necessary details.

In the Add Ticket page, tap the More icon in the top-right corner .
Select Send as Email.

The email sent to the customers will include the subject, description, and attachments provided in the ticket. The agents can also add the ticket ID to the email subject.

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