IM
Instant Messaging for iOS
Zoho Desk's Instant Messaging module enhances the business by making customer communication easy and efficient. Zoho Desk integrates with the most popular messaging apps like WhatsApp, Telegram, Line, and Messenger - converting the conversations into ...
Using multilingual WhatsApp templates in the iOS
When agents receive multiple tickets for similar issues, they can use pre-approved WhatsApp templates to draft responses quickly. These templates also enable multilingual translation to help agents communicate with customers in their preferred ...
Sending IM Whatsapp Message from Desk Ticket and Contacts Page in iOS
WhatsApp is the world's most widely used instant messaging (IM) service app, with nearly three billion users. Integrating it with your help desk significantly enhances support agents' ability to manage customer requests in real-time through the most ...
IM Bots in iOS
Managing a high volume of customer inquiries on your website and WhatsApp can be challenging without chatbots. The Guided Conversation (GC) in Zoho Desk, when associated with ASAP and WhatsApp, creates chatbots to handle initial customer inquiries ...