1. Open the Zoho Desk app.
2. In the Ticket Views page, tap the Add  icon in the top-right corner.
3. In the Add Ticket page, select the department and the ticket layout and enter other details like contact name, account name, email, phone number, subject, description, status of the ticket, due date, priority, and product.
4. If the ticket requires any files to be attached, tap the Attachment  icon to attach the file to the ticket directly.
5. Select Refresh Layout after tapping the More  icon to update the fields as and when you make changes to the layout in the web app.
6. Tap Save at the top-right corner to save the ticket.
   

If marketplace extensions related to adding a ticket are integrated with an account, they will be visible under More > Marketplace. 

Sending ticket details as Email

Generally, when customers lodge their queries through a phone call, the agents create a ticket to record in the Tickets module. It helps them track and monitor the status and add a resolution accordingly.  The Send as Email option in the mobile app allows the agents to send a description of their conversation to the customer as an email during ticket creation to keep the customers in loop of the points discussed for better clarity.  

Send as Email option must be enabled in the web application. Learn more about enabling the Send as Email option

To assign an agent while creating a ticket 

1. Open the Zoho Desk app.
2. In the Ticket Views page, tap the Add  icon in the top-right corner.
3. In the Add Ticket page, tap on Ticket Owner to assign an agent to the ticket. 
4. Fill in the other details and tap Save to create the ticket. 

To assign an agent after creating a ticket

1. Open the Zoho Desk app. 
2. In the Ticket Views page, select the department you want to view by clicking Change.
3. Select the view in which you want your tickets to display.
4. Tap on any ticket. 
5. Tap on the agent photo in the right corner of your screen to assign or reassign an agent.