Quick actions in Tickets module in iOS

Agents can long press any ticket in the tickets module to perform the following actions:

Move

Agents can move tickets from one department to another if the ticket requires the attention of some other department.

Close ticket/open ticket

Agents can reopen closed tickets or close the open tickets.

Mark as unread/Mark as read

Agents can mark tickets as read or unread to save time or take action later.

Assign

Agents can either be assigned if the ticket is marked unassigned or they can reassign agents.

Share URL

Agents can share the ticket URL with other agents or departments to solve queries jointly.

Mark as spam

The agents can manually mark tickets as spam so that the undesired emails do not clutter their ticket list.

Delete

The agents can also delete tickets that are deemed unnecessary.

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