Agents can long press any ticket in the tickets module to perform the following actions:

Agents can move tickets from one department to another if the ticket requires the attention of some other department. 

Agents can reopen closed tickets or close the  open tickets.

Agents can mark tickets as read or unread to save time or take action later. 

Agents can either be assigned if the ticket is marked unassigned or they can reassign agents. 

Agents can share the ticket URL with other agents or departments to solve queries jointly. 

The agents can manually mark tickets as spam so that the undesired emails do not clutter their ticket list. 

The agents can also delete tickets that are deemed unnecessary.