Viewing Ticket Details in iOS
The users can view certain ticket information within the ticket based on the ticket layout they have configured. The basic information that the agents can view are:
Ticket properties
- Contact info - customer's email address and phone number
- Account info
- Created time
- Department
- Ticket owner
- Status
- Due date
- Tags
- Language
- Priority
- Channel
- Product
Agents can also edit the ticket by tapping on Edit in the Properties tab.
Articles
Agents can view the articles attached to the ticket. They can also share them with the ticket's contact or paste them directly on the compose screen.
Marketplace
Marketplace is a centralized hub where users can find Zoho and third-party applications to integrate with their Desk account to manage various business processes. Learn more about navigating the marketplace.
Extensions can only be viewed in the mobile app if they are installed in the web application.
If installed, agents can select the required extension that is being listed to perform the required activities.