Audit Log in Radar
Every action in an app leaves a trace. Audit Log captures those traces and presents them in an organized way, so you always know what changed, when it happened, and who made the change.
With the Audit Log card now available in Radar, you can monitor the app's activity directly from your mobile device. It keeps a detailed record of all the user actions and system-level updates across the help desk, helping your team stay informed, maintain accountability, and understand exactly how the system is being used.
What does the Audit Log capture?
Each log entry gives you a complete picture of an action, including the event and the full context around it.
Field | What it tells you |
Date & Time | Precise moment when the action took place |
Details | A description of what was added, changed, or removed |
Performed by | The agent or system responsible for the action |
IP Address | The network location from which the action was performed |
Department | The department where it occurred |
Entity | The specific item that was affected |
Action | The type of operation performed |
Sub action | Any secondary actions that accompanied the primary one |
Why the Audit Log matters
The Audit Log supports each of its users in distinct ways.
For team leads, it means clarity. They can easily verify whether an action was performed, track updates to tickets, and see who made specific changes.
For managers and supervisors, it means insight. With a detailed log of every action across the app, managers can identify workflow gaps, monitor changes, and make better decisions based on actual system activity. For example, if ticket resolution times suddenly increase on a given day, the Audit Log can help trace what changes occurred and who performed them.
For administrators, it means compliance and security. They get a reliable record of configuration changes and administrative actions. For example, if an SLA policy is modified, a department is deleted, or user permissions are updated, the Audit Log clearly records who performed the action and when. This ensures transparency and supports internal audits or compliance reviews.
Who can access the Audit Log?
The Audit Log is a high-privilege, system-wide tracking feature; therefore, access is restricted to users with the Support Administrator profile to ensure security and control.
Using the Audit Log
The Audit Log card helps you explore, filter, and analyse activity records, making it easier to track actions, review changes, and generate reports.
Enable the Audit Log card
- Log in to Radar.
- Open the Radar Store.
- Locate and enable Audit Log. This will add it to your Main Cards.
Open the Audit Log
- From the home screen, go to Main Cards.
- Tap the Audit Log card.
- The log opens in Table View by default, displaying all recorded entries.
Explore and view logs
Switch your view
Choose how you want to view your logs.
- Table View - A structured, column-based layout for detailed analysis (default view)
- Card View - A simplified, mobile-friendly format for quick scanning
Tip: Rotate your device to Landscape Mode while in Table View to see more columns at once.
View detailed information
Tap any log entry to open its Detail View.
- View a full breakdown of the action, including all related fields and sub actions.
- Switch between Table format and JSON format in the details section as needed.
Filter and sort
When you need to find something specific, use filters to narrow down results.
- Tap the filter icon to narrow results by:
- Date
- Performed By
- Department
- Entity
- Action
- You can apply up to six filters at once.
- Use the sort option to order entries by date, either newest or oldest first.
Customize columns
Not every role needs to see every detail. Choose which fields appear on the Card so the view stays focused on what matters most to you.
- Tap on customize in the Card View.
- Select or deselect fields to tailor the view to your role.
Export logs
Export your audit records when you need to review or share activity outside Radar.
- Tap Export.
- Select your date range.
- Click Export.
The CSV file will be sent to your email and will be ready to use for:
- Compliance verification and internal audits
- Operational reports and analysis
- Leadership reviews
With Audit Log in Radar, nothing slips through unnoticed.
Every action is visible, traceable, and available right from your mobile, so your team can operate with the confidence that comes from knowing exactly what is happening in your help desk.
Access your files securely from anywhere
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