Configuring Siri Shortcuts in the Radar App
Siri is a virtual assistant available on all Apple devices. It performs tasks and provides relevant information in response to vocal commands. Using a voice-controlled virtual assistant like Siri is a great way to glean information and perform tasks efficiently, in a hands-free manner.
Radar incorporates Siri to facilitate instant access to critical stats and insights using oral commands. Once set up, the agent can use simple phrases like, "Hey Siri, show 'widget name'." or "Hey Siri, open 'insight name'." to view a widget or a relevant insight.
Configuring Siri on Radar is very simple. This article will help you with the steps.
Scenario: On-the-move monitoring
Tim leads a team of customer support agents at Zfiber tech. He commutes to the office everyday using the metro. To make the best use of his time, he checks his notifications, feeds, and overdue tickets while shuttling down to work. This gives him a head start for the day.
While Radar simplifies these tasks, accessing the app on the go hasn’t always been convenient. Using Siri Shortcuts, Tim can navigate effortlessly. A simple voice command gives him instant access to stats and insights, allowing him to stay informed and in control, even on the move.
List of shortcuts available
Siri can display a widget or take you to a specific insight in the app. Based on this, the shortcuts are classified into two types:
On App
The shortcut opens the requested page.
Shortcut name | Default phrase | Action |
Open tickets | "Hey Siri, open tickets 1." | Takes you to the open tickets view. |
On hold tickets | "Hey Siri, open on hold tickets." | Takes you to the on hold tickets view. |
Overdue tickets | "Hey Siri, open overdue tickets." | Takes you to the overdue tickets view. |
Unassigned tickets | "Hey Siri, open unassigned tickets." | Takes you to the unassigned tickets view. |
Closed tickets | "Hey Siri, open closed tickets." | Takes you to the closed tickets view. |
FCR closed tickets | "Hey Siri, open FCR closed tickets." | Takes you to the FCR closed tickets view. |
First contact resolution | "Hey Siri, open FCR." | Takes you to the FCR closed tickets view. |
Online agents | "Hey Siri, open online agents." | Shows a list of online agents. |
Offline agents | "Hey Siri, open offline agents." | Shows a list of offline agents. |
Team feeds | "Hey Siri, open team feeds." | Take you to team feeds. |
My stats | "Hey Siri, open my stats." | Takes you to your profile details page. |
Radar notification | "Hey Siri, open Radar notification." | Takes you to the notifications page. |
Exception alerts | "Hey Siri, open the exception notification." | Shows you exception notifications. |
Channel traffic | "Hey Siri, open channel split." | Opens channel traffic insight. |
On Siri
The shortcut displays a widget on the Siri screen.
Shortcut name | Default phrase | Action |
Live traffic | Hey Siri, record today traffic | Displays the live traffic widget |
Current status | Hey Siri, show current stats | Displays the current stats widget |
Agents | Hey Siri, view agent stats | Displays the list of online agents |
Customer happiness | Hey Siri, show happiness value | Displays the happiness rating widget |
Average handling time (AHT) | Hey Siri, show average handling time | Displays the AHT widget |
Customizing the phrase
The standard shortcut phrases offered in Radar are short and simple. However, you can customize them to something that works for you.
For example, facility managers can customize the prompt used for showing on hold tickets to "Hey Siri, show on hold grievances." because tickets are called grievances in their parlance.
Steps to configure Siri shortcuts
- Open the Radar for Zoho Desk App.
- Tap the setup icon (
) in the bottom bar.
- Tap Siri shortcuts.
- Tap the Add to Siributton next to the shortcuts you want. You can configure any number of shortcuts.
- Customize the phrase and tap done.
Steps to remove a shortcut
- Open the Radar app for Zoho Desk.
- Tap the setup icon (
)in the bottom bar.
- Tap Siri shortcuts.
- Tap the Added to Siri button next to the shortcut you want to remove.
- Tap remove shortcut.
Note: Siri shortcuts are specific to the agent and device they are configured on. Shortcuts set up on one device will not be accessible for other agents and devices.
For queries, contact support@zohodesk.com
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