Multiple Language Support in Radar

More and more businesses are expanding globally to serve their customers better. They have support agents from many parts of the world, serving customers who speak a variety of languages. Radar can help such diverse businesses scale their customer support efficiently. The multilingual capability of Radar enables agents to access the app in their preferred language. Agents can navigate the app, access the ticketing interface, and get alerted to exceptions in the language they're most proficient and comfortable in. The enhanced agent experience resulting from this personalization helps agents be more productive and assist customers competently.

Benefits of a multilingual ticketing application:

Improved productivity

Agents can get a better understanding of the customer issue and complete tasks quicker, with more confidence when their mobile help desk is operable in a language they're proficient in.

Seamless experience

By automatically synchronizing the app language with that of the user's device, Radar heightens the user experience of agents and provides a streamlined mobile experience.

Enhanced personalization

Personalized experiences encourage users to interact more with an app. By allowing agents to personalize the app language, Radar induces them to stay longer on the app and provide more satisfactory support.

The Radar app is available in the following languages:

Chinese

Vietnamese

Kazakh

Icelandic

Changing the Radar app's language

You don't need to update the app's languages manually. If your device is set to one of the above languages, the Radar app will automatically adapt to it.

Questions and Answers

1. What will happen if my device uses a language that is not supported in Radar?

A. When your device uses a language not supported by Radar, the app will not adapt to that language. In such circumstances the app will be set to the default language— English

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