1. Personalizing company logo that includes Logo-linkback URL and Favicon.
   
2. Using company name to represent the Desk portal. 
3. Using company subdomain in addition to default Zoho Desk subdomain for ticket submission.
   
4. Create multiple brands (aka departments) and host help centers for each of them.

Note: The rebranding instructions given in this document applies only for your agent interface and the default Help Center.

Permission Required
Users with the Support Administrator permission profile can access this feature.
Check Feature Availability and Limits

Personalizing Company Logo

1. Go to Setup (  ) > Organization > Rebranding.
2. In the Company Logo field, click Change > Choose File and select the Image File.
   
3. Click Save.
   To change or delete the logo, click on the logo and select the desired option. 
   

Setting Logo-Linkback UR

1. Go to Setup (  ) > Organization > Rebranding.
2. In the Company Logo page, enter the logo-linkback URL.
   
3. Under the Favicon section, browse and select the Favicon.
   
4. Click Save.
   To change or delete the favicon, click on the icon and select the desired option.

Note

1. The image file size should not exceed 2 MB.
   
2. For best results, the logo dimension should be 200 (width) by 40 (height) pixels.
   
3. The logo file format should be .jpg / .jpeg. / .png / .gif.
   

Customizing Portal Name

The portal name is the address of your help desk account in Zoho Desk. Typically, it is the company name and is created when you sign up for your help desk. Here is how it will look like: desk.zoho.com/support/<mycompany>/. You can change the portal name according to your requirements. Please note that the change is immediate, and you will not be able to access your help desk at the old URL. We recommend choosing your portal name at the earliest and stick with it to eliminate any surprise errors. 

Note

1. Portal name must have at least 5 characters.
2. If you have host mapped your domain to the default Zoho Desk address, changing the portal name will not impact the external-facing URL of the Help Center.
   
3. Zoho Desk will not set up a redirect to your new portal URL.

It’s the name you choose when you initially set up your Help Desk account. If you ever need to change it, you can easily update it anytime from this page.

To update your portal name

1. Go to Setup (  ) > Organization > Rebranding.
2. Under Rebranding menu, click Portal Name.
   
3. In the Change Portal Name page, specify a new name.
   
4. Click Save.