Company Settings
Adding and Associating Products with Tickets
In Zoho Desk, you can manage your company-wide products that are sold or serviced to your customers. Your agents can use the Products module effectively according to their department process. The products added to your help desk can be linked with ...
Setting Business Hours and Holidays
Organizations that cater to customers from different countries or have employees operating globally from regional offices often observe multiple sets of work hours. This enables them to do business overseas and mark their presence globally with a ...
Adding Company Details
The company information page serves as a bulletin board where general information about the company such as name, number of employees, phone number etc. is stored for the customer service team. When customers ask for company address or a phone ...