Personal Settings
Personalize Ticket Detail View with Workstation
We are opening Workstation on a request basis for Enterprise edition. Kindly raise a request using the Early Access Form. The ticket detail view displays ticket information, lists the actions that users must perform, and shows customer details along ...
Viewing Keyboard Shortcuts
Zoho Desk provides several keyboard shortcuts that allow you to manage your help desk modules like Tickets, Activities, Knowledge base, etc. You can execute most routine tasks with simple keystrokes like replying to tickets, adding calls, navigating ...
Updating your User Profile
Each agent in Zoho Desk will have a profile with some basic information about them. You can enter information like the name, contact email, picture, bio, and the like. The individual agents or the administrator can set these up in your helpdesk. Here ...