Scheduling Zoho Desk Reports
You can automatically send reports to your colleagues, executive management, and non-Zoho Desk users by scheduling the desired reports daily, weekly, monthly or yearly. Once the Report scheduler is configured, specified reports will be delivered to the recipients as an email attachment (XLS format).
Permission Required Users with the Global Reports and Dashboard permission can access this feature.
Check Feature Availability and Limits
Note:
- Users with Profile permission for managing Reports and Dashboards can access this feature.
- Scheduled reports are available only in the Enterprise edition of Zoho Desk.
- You can create any number of scheduled reports. However, there can only be 100 active schedules at a given time.
- You can add up to 20 recipient email addresses separated by commas.
- You can switch to the 'All Departments' view to schedule, Global reports.
To set up report scheduler:
- Click Analytics module.
- Click Reports tab from the left panel, in the Analytics Overview page .
- Click Scheduled Reports.
- In the Scheduled Reports page, existing schedulers, if any, are displayed.
- Click Schedule Report.
- In the new Schedule Report page, specify the values (Refer to the table below).
- Click Save.
| Fields | Description | Remarks |
| Schedule Name | Specify the schedule name | Mandatory field |
| Select Report | Select the report from the drop-down list | Mandatory field |
| Active | Specify the scheduler status | Checkbox |
| Start Date | Specify the start date of scheduling the report | Mandatory field. The standard date format is mm/dd/yy |
| Start Time | Specify the time when the report has to be generated and sent to the recipients | Mandatory field. The standard time format is hh:mm |
| Repeat | Specify the frequency of the report scheduler from the drop-down list. You can select one of the options: daily, weekly, monthly, or yearly. | Drop-down list |
| Format | Specify the format for the report, such as Excel, PDF, or CSV. | Checkbox |
| Recipient Details | Specify the source type and select the recipients from the list. | List |
| Recipient Email | Specify the email IDs separated by comma | Text box |
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