How to enable security and privacy settings on the ASAP Help Widget
Protecting the privacy and security of your users is of the utmost importance when setting up an ASAP help widget. It is recommended that you establish trusted domains and enforce identity verification (IDV). This will prevent privacy violations and will require the implementation of strict security measures.
You can allow your domains to access your ASAP help widget by creating a list of approved domains. This ensures that only authorized domains can interact with your widget, reducing the risk of unauthorized access or data breaches.
You can allow your domains to access your ASAP help widget by creating a list of approved domains. This ensures that only authorized domains can interact with your widget, reducing the risk of unauthorized access or data breaches.
What is Authentication?
Authentication determines who requests access to a system or device. Access control then determines user identity according to credentials like username and password.
Authentication methods
Two authentication methods are used to authenticate users and provide access to the help center services on the ASAP help widget.
Anonymous—In this method, end-users are considered guest users. They can only submit tickets and view posts in the user community. They cannot view the tickets they submitted or actively participate in the user community.
JWT—In this method, end-users are considered authenticated users. In addition to the activities that guest users can perform, authenticated users can also view the submitted tickets and actively participate in the user community (with rights to perform actions such as following a topic, adding a topic, and commenting on existing posts). For more information on JWT authentication, refer to this article.
Anonymous—In this method, end-users are considered guest users. They can only submit tickets and view posts in the user community. They cannot view the tickets they submitted or actively participate in the user community.
JWT—In this method, end-users are considered authenticated users. In addition to the activities that guest users can perform, authenticated users can also view the submitted tickets and actively participate in the user community (with rights to perform actions such as following a topic, adding a topic, and commenting on existing posts). For more information on JWT authentication, refer to this article.
Steps to enable security and privacy settings
1. Open the desired ASAP help widget and navigate to the Secure your help widget tab.
2. On the Secure your help widget window, do the following:
3. Choose any one of the authentication methods, either Anonymous or JWT. If you choose JWT, please follow the next two steps.
3.a. Enter your domain names in the URL input field.
3.b. You can enter a maximum of five domain names, separated by commas. The ASAP will only appear on the allowed domains.
You can individually enable the authentication methods for Web, iOS, and Android users.
4. Click Update.