Combine Block in Guided Conversations
Overview
The Combine Block in Guided Conversations (GC) allows you to merge multiple variables along with text into a single structured variable. This combined data can then be passed to internal applications or external third-party services, ensuring seamless communication and better context transfer between different systems.
By using the Combine Block, you can:
- Consolidate user inputs gathered across multiple interactions into a well-structured format.
- Reduce manual effort in mapping and transferring context between different blocks and systems.
- Improve integration efficiency by ensuring all relevant information is captured in a single variable.
How to Use the Combine Block
The Combine Block can be used in a variety of scenarios where structured data transfer is required. Here are two key use cases:
Use Case 1: Creating a Ticket in a Help Desk System
When users raise a query in a chatbot session, their responses may be scattered across multiple interactions. Instead of manually compiling this information, the Combine Block can consolidate these inputs into a single variable.
Example: Integrating with Zoho Desk
- Capture user inputs at different stages of the chatbot session. (e.g., issue description, urgency level, affected product).
- Use the Combine Block to merge these inputs into a single variable.
- Map the combined variable with the Description variable in the Create Ticket block in Zoho Desk Integration.
- Create a ticket with a clear and complete description, ensuring that the support agent receives all necessary details without requiring additional clarification from the user.
Benefits of this Approach:
- Ensures that the support team gets the full context of the issue without multiple follow-ups
- Minimizes user effort, reducing the need for repetitive explanations
- Improves overall efficiency of ticket creation and enhances customer satisfaction
Use Case 2: Enhancing Context for a Generative AI Block
When using Zia Generative AI Block, providing complete and structured context is essential for generating accurate and human-like responses. Instead of sending fragmented data, the Combine Block merges key details into a single contextual variable.
Example: Using Combine Block with Zia Generative AI
- Gather relevant user inputs throughout the session (e.g., user preferences, past inquiries, session context).
- Use the Combine Block to structure and merge these inputs into one comprehensive variable.
- Pass the combined variable to the Zia Generative AI Block as input for response generation.
Benefits of this Approach:
- The AI has better context, leading to more human-like and relevant responses.
- Users experience seamless conversations without needing to repeat information.
Benefits of Using Combine Block
The Combine Block plays an important role in ensuring efficient, structured, and automated data flow across different chatbot interactions and system integrations.
- Seamless Data Integration: Ensures smooth data transfer between different blocks and external applications.
- Enhanced Contextual Understanding: Helps AI models and external systems process complete information.
- Time and Effort Efficiency: Reduces the manual effort of mapping and organizing multiple variables.
- Improved User Experience: Minimizes the need for users to repeat information, leading to smoother interactions.
Conclusion
The Combine Block is a powerful tool that streamlines communication across chatbot flows, making integrations more efficient and interactions more contextual.
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