Why use a fork block?

1. Personalized user experience: The fork block allows for tailored responses, guiding users down different paths based on their input or preferences, creating a more personalized interaction.
2. Dynamic conversations: By splitting the conversation into multiple paths, the chatbot can handle complex scenarios, making the conversation flow more adaptive and responsive to user needs.
3. Efficient problem solving: It enables the chatbot to make decisions based on predefined conditions, helping users reach the right solution or action faster.
4. Versatile use cases: It supports a variety of applications, from simple cases to complex scenarios like branching based on user data or behavior, increasing the bot's functionality.
5. Improved user engagement: By guiding users through relevant paths, the fork block helps maintain user engagement by ensuring the conversation stays relevant and meaningful.
   

Steps to create a fork block

Learn how to create a flow here.

To add the Fork block to the flow:

1. Click the add block icon (+)

2. Choose Fork under the Action Cards section.

3. Add a unique name for the block in the Block name field.

4. Add Path Name.

5. Create a Criteria as required.

1. Choose a variable.
2. Select the required operation.

You can add the path name as "else" or whatever you prefer.

7. You can add multiple paths by clicking Add Path.

8. Click Save.

Steps to edit a fork block

You can edit a fork block whenever required, even after the flow is published or in the drafts section, by following these steps: