GC has unique sets of blocks in the builder that one can choose depending on the output or input they want to display or get from the end user.
There are two categories of blocks:
These blocks are used to receive input or display a message to the user.
Let's take a look at the types
A) Message blocks
These blocks are used to display a message to the user, such as a welcome message or a detailed description in the form of a card.
Types of Message blocks include:
B) Question blocks
This type of block enables you to ask the user a question and receive their answer.
Types of question blocks
C) Choice blocks
This block allows users to choose one or more options from the given list.
Choice blocks include:
These blocks help perform a wide range of actions that take place in the backend, which alter the course of the customer's conversation.
Action blocks include
In the message, choice, and question blocks, you can customize text with a text editor.
With the text editor, you can perform these actions on the given text:
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