How to access blocks in GC?
What are blocks?
With blocks in Guided Conversations, you can:
- Capture text, numbers, dates, and choice options to guide the conversation based on user inputs.
- Display multimedia content. This can include images, text, GIFs, or videos to engage users and provide necessary information or instructions.
- Enable users to submit documents, provide additional information, or share feedback in audio format.
- Present multiple options in a visually appealing, carousel look-alike format.
- Incorporate variables to personalize conversations.
- Easily transfer the chat to a support agent.
- Create webhooks to send or receive data from third parties/external systems.
- Automate the creation, updating, and retrieval of tickets.
- Automate the creation, updating, and retrieval of contact information.
- Perform arithmetic operations.
Types of blocks in the builder
GC has unique sets of blocks in the builder that one can choose depending on the output or input they want to display or get from the end user.
There are two categories of blocks:
1. Response blocks
These blocks are used to receive input or display a message to the user.
Let's take a look at the types
A) Message blocks
These blocks are used to display a message to the user, such as a welcome message or a detailed description in the form of a card.
Types of Message blocks include:
- Text
- Info card
B) Question blocks
This type of block enables you to ask the user a question and receive their answer.
Types of question blocks
- Text
- Image
- Video
- Audio
- Slider
- URL
- Currency
- Calendar
- File
- Number
- Location
C) Choice blocks
This block allows users to choose one or more options from the given list.
Choice blocks include:
- Button
- Dynamic button
- Choice card
2. Action blocks
These blocks help perform a wide range of actions that take place in the backend, which alter the course of the customer's conversation.
Action blocks include
- Jump block
- Fork block
- Operation block
- Webhook block
Text editor
In the message, choice, and question blocks, you can customize text with a text editor.
With the text editor, you can perform these actions on the given text:
- Bold, underline, italicize
- Insert links
- Insert images
- Embed videos
- Use emojis
- Add global, session, or local variables
Points to remember:- Use the preview option to visualize how the blocks will appear to users.
- To re-use a created block, use the copy block option (click on the block you want to copy and select copy block) and add it to your flow.
- When copying a block, all the block's content, including variables, will be duplicated. You can edit it before adding it to the flow or use the block as it is.
- The block can be copied and pasted as many times from the clipboard in the bot builder. You can clear the clipboard by clicking on the close icon if it's no longer needed.
- If you edit a block from a published flow, you must re-publish the flow.
- You can add-to 500 blocks in a single flow.
- Delete unnecessary blocks if you reach the limit.
- Use the jump block for additional blocks to move from one flow to another.
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