Working with Zoho Cliq blocks
What are system blocks?
System blocks simplify the technical complexities of configuring webhook blocks in GC by offering the same services in the form of reusable blocks, making it easier to build a conversational flow.
A webhook is an action that enables a program to instantly send data to another when specific events are triggered.
This makes it incredibly convenient to perform tasks that require services like Zoho Desk, Zoho CRM, and Zoho Cliq. Instead of creating webhooks from scratch each time you need to access the services, these blocks simplify the process.
Why use system blocks?
- Avoid the hassle of building webhooks repeatedly.
- Use the services these blocks provide whenever and as often as needed.
- These blocks are easy to use as compared to creating webhooks since it does not require technical knowledge.
- The involvement of developers in the building of a flow will not be required as these blocks are readily available in the bot builder.
What is Zoho Cliq?
Zoho Cliq is a team communication app that aids business productivity by bringing together people, conversations, and workflows into one centralized platform. It streamlines collaboration by allowing teams to communicate efficiently, share files, and manage tasks all in one place.
Examples of Zoho Cliq blocks in GC
Imagine the project team is discussing a critical issue in a dedicated chat thread. By using the Post Message To Cliq Chat block in GC (via their Chat ID), you can automatically send updates of the issue to the sales and finance team's Cliq chat directly and keep them posted.
Now, suppose a manager creates a ticket tagging an employee who is the POC for an urgent task. Through the Post Message To Cliq User block, the employee would receive the ticket in the form of a message in their cliq chat window. This ensures that important messages reach the individual responsible quickly and directly.
In organizations, it's crucial for employees to stay informed in their respective fields. Employees can subscribe to a specific bot relevant to their field and receive notifications whenever something is posted to that bot using the Post Message To Cliq via Cliq Bot block.
Finally, consider a situation where your company has a dedicated channel for company-wide announcements. By utilizing the Post Message To Cliq Channel block, you can automate the posting of important updates or notifications to the entire organization. For example, a message like “Reminder: The company-wide meeting starts at 2 PM today” can be posted to the announcements channel using the channel's unique name, ensuring that everyone stays informed.
List of available Zoho Cliq blocks in GC
Zoho Cliq block | Block function |
Post Message To Cliq Chat | Post a message in a chat (or thread) using the chat ID. |
Post Message To Cliq User | Post a message to a user by providing their email ID. |
Post Message via Cliq Bot | Post a message to a bot using its unique name. |
Post Message To Cliq Channel | Post a message in a channel using the channel's unique name. |
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