Deleting a GC flow
Deleting a conservation flow does not remove the GC flow entirely. This only means that the flow will not be visible to your end users on your help center. Once deleted, the flow will move from the Published or Draft tab to the Trash tab. You can restore it anytime you want by selecting the deleted flow and clicking the Restore button.
Please note that only users with permission to delete GC flows in their respective profiles can delete.
Steps to delete a conversation flow
1. Go to Setup > General > Guided Conversations .
The conversation flows are listed under Published , Draft, and Trash .
2. Hover over a conversation flow under the Published or Draft category.
3. Click the Delete icon corresponding to the flow.
The confirmation box appears.
4. Click Delete .
If the deleted block or flow has dependencies, such as given below, errors will be displayed.
Path below the block:
If the deleted block was used to jump to a different flow:
Points to note when deleting a flow:
- Only users with permission in their profiles can delete GC flows.
- Deleting a conversation flow doesn't remove it from GC; it just hides it from end users on your help center.
- Once deleted, the flow moves to the deleted flows tab. You can restore it anytime by clicking the Restore icon situated corresponding to the flow.
- The deleted flows will remain listed permanently till it is manually deleted.
- Deleting a flow hides it from users but keeps it in GC. It moves to the deleted flows tab and can be restored anytime.
- Deleted flows remain listed permanently until manually removed.
- After deleting a published flow, re-publish the flow to reflect the changes.
- If you delete a block while an end user is engaged in a live session with the bot, the previous version of the flow will be rendered until they restart the conversation.
- After making changes, it is necessary to republish the flow for those changes to be reflected in an end user's session.
- If you delete a flow, the metrics of the flow will be deleted along with it. You can look for the metrics for the last 10 versions of the flow in Version History.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Building the Guided Conversations flow
A good practice to follow before setting out to build a conversation flow is to prepare a hand-written or digital outline of the conversation or process to ensure all the necessary inputs and outputs are in the right place in a sequential order. ...FAQs: Creating Guided Conversations Flow
What is the difference between Response Blocks and Action Blocks? Response Blocks and Action Blocks are the two fundamental categories of blocks in the GC flow builder. All the blocks are grouped under Response Blocks and Action Blocks. The former is ...Components of the GC Flow Builder
The GC flow builder comprises three components: Blocks Paths Variables Blocks Blocks are the fundamental units of the flow builder. A text message that you want to display, a set of options that you want the customer to choose, the step where you ...FAQs: Basics of Guided Conversations
What is Guided Conversations? Guided Conversations, also known as GC in Zoho Desk is a way to implement your self-service strategy. It is a GUI (Graphical User Interface) based, low-code, self-service platform aimed to deliver great customer ...Editing a GC Flow
Flows that are saved as draft or published can be edited to include more channels, modify the path and so on. Since every block is not supported in every channel, to guide the admins the system shows an alert within the flow on the specific block ...
New to Zoho LandingPage?
Zoho LandingPage Resources