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Downloading Knowledge Base Articles as PDF Files

The knowledge base articles contain a range of information, such as product details, specifications, white papers, compliance guidelines, and SOPS, that can be accessed online. However, downloadable copies of these articles can be required for various purposes.  For example, you want to access articles offline, share a specific version across teams, or keep the article for future reference.

You can then download the PDF to ensure that everyone has the same content and that it works without the internet as well. 

The downloaded PDF file is readable, print-friendly, and easy to share. Agents and customers can download the articles in PDF form from the support interface and Help Center, respectively.  
Notes
Note:
  1. Only the published articles can be downloaded as PDFs.
  2. Bulk download is currently unavailable.
  3. Agents who have the permission to View article can download the PDFs.
To download a PDF of an article



Helpful?20
Updated: 1 month ago
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6 comments

Can the format of these PDF files be adjusted? For example, to define a specific font family, header, etc.?

Cna I set an Header and a Footer for exported PDF. It is very important that I can write my copyright message!

A customer just asked me the same thing, and I'm super curious about how and where to do this too!

Fingers crossed ;-)

Also interested in adjusting fonts, header, footers.

  • 9 months ago

Is it possibile to remove this feature to avoid the customers will download the guide as a pdf?
Thanks