1. Font style - Bold, Italics, Underline
   
2. Font and background coloring 
   
3. Heading - Normal text, Heading 1, Heading 2 and so on applicable for creating a TOC in the article. Click the TOC tab from the right panel to view the TOC structure. 
4. Text alignment - Left, right, justify, or center. 
   
5. Text direction - Left to right or right to left.
   
6. Numbered and bulleted lists
   
7. Increase or decrease the indent of a text.
   
8. Line Spacing - 1.0 (Single), 1.2 (Normal), 1.5, and 2.0 (Double)
9. Insert image from the desktop, gallery, or URL.
   
10. Clearing existing formatting of the text.
    
11. Format painter - Copy the style or formatting of the text on a new text.
    
12. Insert article as link within an article and set whether the article can be accessed by the agent or users. 
    
    
13. Insert links (an URL or email address), remove links, embed video, insert tab or accordion, insert HTML (article content can be entered in HTML format), insert table, insert horizontal rule, and more. 
    Using the Insert HTML option, you can customize or format even the background color of a text.
    
    
14. Content Analysis powered by BluePencil scans the article content and measures the following parameters: 
1. Spelling Errors - Identifies typos and provides correct spelling suggestions.
2. Grammar suggestions - Identify grammatical errors and provides the correct spelling and grammar suggestions.
3. Ease of reading - Provides the readability score of the article. It helps to determine if the content is easy to read and user-friendly. It also points out any sentences that are hard to understand.
4. Word Cloud - Displays the total number of words and characters used in the article. The words that are used the most and the number of times used in the article are also displayed. 
5. Writing Quality:
1. Wordy phrases - The sentences with multiple words than required. 
2. Improper word choices - Words that are out of context or unclear. 
3. Rephrasable sentences - The sentences that could be shortened or rephrased for better understanding.
4. Informal writing - Colloquial words or sentences used for formal audience. 
5. Non-inclusive languages - Sentences or words that are stereotypical and not gender neutral. 
6. Incomplete sentences - Sentences that are missing certain words. 
7. Passive sentences - Sentences written in passive voice that can be changed to active voice.
8. Adverbs - Adverbs that are over used in a sentence. 
9. Cliché - Phrases that are used frequently and lost its originality.
   
   
15. Switch between normal and edit view.
    
16. Switch between rich text and plain text, mainly used to remove all formatting from text that is copied from elsewhere.
    

 Table formatting

1. Insert rows/columns - before or after a selected cell
   
2. Resize table - drag to resize the table and its cells
   
3. Style the table - dashed borders, alternate rows, no borders
   
4. Style the cells - padding (normal, narrow, custom margin, etc.), text alignment (left, right, center). 
   
5. Adding table background color
   
6. Adding a table theme - colors, dotted borders, etc. 
   
7. Modify rows and columns - insert or delete rows and columns.
    

Inserting code 

Inserting Accordion 

The content can be added in a list format, particularly useful for short content such as troubleshooting tips, FAQs, and so on, where the heading is visible and the readers can expand to read the entire content. 

1. Go to the Knowledge Base module and choose the category, folder, or subfolder. 
   
2. Select an article to edit or add a new article. 
   
3. Click Insert > Insert accordion. 
   
4. In the accordion title, enter the title to be displayed and enter the description in the next tab. 
   
5. Click + Add accordion item to add more accordions. 
   
6. Click Preview to view the output and click Insert. 
   
   
7. To edit the inserted accordion, hover over it and click the Edit icon.
   
8. To change the card view to a list view, edit the accordion, select List View, and click Preview.
   

Inserting Tabs 

1. Go to the Knowledge Base module and choose the category, folder, or subfolder. 
   
2. Select an article to edit or add a new article. 
   
3. Click Insert > Insert tab. 
   
4. In the Tab title, enter the title to be displayed and enter the description in the next tab. 
   
   
5. Click + Add tab item to add more tabs. 
   
6. Click Preview to view the output and click Insert.
   
   
7. To edit the inserted tab, hover over it and click the Edit icon.
   
   
8. To change the card view to a list view, edit the tab, select Line View, and click Preview. 
   
   

Note: 

When there are multiple tabs, it will be clubbed and displayed under the More () icon. You can click the icon and select the tab you want to view. One of the existing tabs will be moved under more, and the selected tab will replace the existing tab.

Text Styles

Organize KB content in TOC

Note: To display the table of contents (TOC) in the articles, you must enable the Display table of contents (TOC) for Articles option in the Manage KB settings. 

Disable TOC for KB articles

1. Navigate to the Knowledge Base module > Manage KB.
   
2. Disable the Display table of contents (TOC) for Articles option. 

Import Articles in KB editor