Managing article versions

Managing article versions

Versioning helps keep track of and manage multiple revisions that an article has undergone. Article owners and admins can view different versions of an article, compare an older version, restore to a previous version, leave a note on a particular version, and much more.



Versions allow to review the article's history from its creation till the current date. You can click on any major or minor version to see the changes made, along with information on who made them and when.
NotesNote: Each time a draft is saved, it is considered a minor version, while publishing an article is considered a major version.

Comparing versions

You can compare two versions and view the changes. The differences between the versions are highlighted to fix inaccuracies if any. You can compare the contents of two article without their properties like Title, and SEO information.

When you compare versions, Zoho Desk displays the two versions side-by-side. The most recent version is to the left, and the version that you are comparing it with is on the right side. The two versions scroll synchronously so that you can see the changes in context. You can also click the Expand icon (  ) to view the comparison panes on a larger window.
Notes
Note: You cannot edit the versions while you are comparing them.


Restoring a version

You can restore an older version of an article if required. The old version, when restored, will create a new version, which will be the latest version.



Adding notes to versions
You can add notes to existing versions of an article. It can be a change you have made in that version or merely an alert to other agents.
  1. A note cannot be deleted once added.
  2. The note should be within 250 characters.