Setting up and Permission
Manage Knowledge Base Permission - Access Settings, Organizing Category, and Sort Order
The customer service landscape has evolved from the traditional agent-centric service to more dynamic and empowering self-service options. Businesses are more focused on enabling their customers to find answers on their own, as it greatly impacts the ...
Structurizing the Knowledge Base - Category, Department, Sections, and Sub-section
Knowledge Base is a vast database of information that an organization houses for its employees, customers, partners, and various stakeholders to refer to and understand what they offer. These information can be in the form of blogs, user manuals, ...
Strengthening Organizational Level Access for the Knowledge Base Module
In an organization, it's important to control how agents can access the information available. Agents in different roles may need a different set of permissions and access levels. An agent in an organization requires limited permissions compared to a ...
Adding and Managing User Groups
Groups are a collection of end users, often related to a specific account, geography, brand, or product, that is used to determine access to your knowledge base and community content on the Help Center. For example, you can add a group that includes ...