Scenario

Permission Required
Users with the Support Channels administrative permission can access this feature.
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What is Gamescope?

Uses of gamescope in community

Configuring Points for an Action

Default Points

Custom Points

To add custom points:

1. Go to Setup > Organization > Gamescope.
2. Click the Enable Gamescope toggle button in the page that appears.
   Note: The Points tab is selected by default, and the default points are displayed on the page.
3. Click Add Custom Points in the upper-right corner of the page.
   
4. Enter the following in the Add Custom Points page:
   
• Name - Appropriate name for the point
  
• Description - Additional information for the point
  
• Points - Numerical number
  
• Add User - Specific user to whom the agent wants to assign the points to
  
5. Click Save.
   The custom point that you just added appears separately under the default points section.
   You can edit the custom point anytime you want and also delete it if required.
   
   
   
   
   

Set Levels 

To add a new level:

1. Click ADD NEW LEVEL on the Levels tab.
   
2. Enter the name and the points you want to associate to the level.
   Note: When you enter a number, the system automatically includes the number range.
3. When you add another level, the number range for the previous level auto-adjusts to match the next level. And, the last level always has the maximum number range.
   
   
   
   

Earn Badges

To add a default badge on the Levels tab:

1. On the Levels tab, click New Badge to the right of the appropriate level, as shown in the image below.
   
   
   
   
2. Select one of the default badges displayed on the page.
   
   
   
   Note: The selected badge appears in the associated level.
   
   
   
   

To add a default badge on the Badges tab:

1. On the Badges tab, click New Badge.
   
2. Do one of the following:
   
• Click Change to select one of the default badges.
  
• Or, click Upload to choose a custom badge from your local folder.
  Note: Ensure that the size of the image does not exceed 20 KB.
3. Enter the following:
   
   • Name - Enter a name for the badge
     
   • Type - Select default from the drop-down list
     
   • Description - Enter a description or additional information for the badge
     
   • Levels - Click Change and choose the required level from the Select Levels pane that is displayed to the right
     
   
   
   
   
4. Click Save to create the badge.
   Note: The badge appears in the Default badges section.

To delete a badge:

1. Click the Edit icon at the appropriate level.
   
2. Click the Cancel icon that appears on the badge.
   Note: The badge is removed from the level.

To add a custom badge:

1. On the Badges tab, click New Badge.
   
2. Do one of the following:
   
• Click Change to select one of the default badges.
• Click Upload to choose a custom badge from your local folder.
  Note: Ensure that the size of the image should not exceed 20 KB.
3. Enter the following:
   
• Name - Enter a name for the badge
• Type - Select either default or custom from the drop-down list
• Description - Enter a description or additional information for the badge
• Levels - Click Change and choose the required level from the Select Levels pane that is displayed to the right
• Add User - You can associate a user to the badge, which the user will directly receive
4. Click Save to create the badge.
   Note: The badge appears in the Custom Badges section.
   
   
   

Generate Reports

Custom Points Report