On the Add Category page, do the following:
Click Upload to upload your own logo for the category or select from the list available.
Add the Name and a Description for the category.
Choose the desired Associated Departments from the drop-down.
At least one department must be mapped in the associated department field.
Select the Visibility permission for the category.
You can choose between All users, Registered users, Moderators, Agents, and Groups.
Select who can post new topics into the category from the drop-down.
You can choose between Moderators, Registered users, and Groups.
Select who can respond to the topics of this category.
You can choose between Moderators, Registered users, and Groups.
Select the Moderation requirements for the category.
You can choose between None, First post only, and All posts.
Select the Default Department where you want to add topics as tickets.
The topics moved between the categories will reside in the department mentioned in the Default Department field.
Specify the Moderators for the category.
You can lock a category to put it in the standby mode so that your customers cannot post any topics in it. However, the category will be listed and its contents can be viewed in the Help Center.
If you are no longer using a category, you can disable it to archive its content. When you disable a category, it will not be visible in the Help Center. However, the topics and discussions of the disabled category can be accessed by agents from within your Zoho Desk portal.
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