Help Center
Inviting Customers to the Help Center
Customers can track the status of their tickets submitted via various channels by accessing the Zoho Desk's help center. Customers can access the help center in two ways: Creating own user account by self-registration. Agents inviting the customers ...Working with My Area in Help Center
My Area is a section in the help center that provides customers a unified space to manage their tickets. It is a repository from where they can easily track the ticket status and history. It allows you to: View current and previous tickets Submit new ...Switching to the new help center domain URL
If you have been using the Help Center without mapping your subdomain (for example, support.mycompany.com) to the default domain, this article is for you. When you sign up to use Zoho Desk, your help center's default address is a Zoho Desk subdomain, ...What are the supported languages for the Help Center?
The Multilingual Support feature in Zoho Desk allows you to display the Help Center and its knowledge base articles in multiple languages. Below is list of the supported languages and their respective codes: Language Code Afrikaans Af Arabic Ar ...Guide to building a multilingual Help Center
Whether you are a global business or expanding into a new market, you need to find a way to help customers in their native language. Because it doesn't matter how well-written or comprehensive your knowledge base articles are if your customers can't ...Creating and Managing User Labels
Labels are keywords or tags that you can add to end users to categorize or identify them on the community. For example, you could add the label 'Expert' to users who've provided the best answers in the community. Benefits Here are some of the ...Modifying CSS to Customize your Help Center
Many times you'll want to customize specific elements like an article details page, add ticket form, topic lists, or anything else visible on the help center theme. You might also want to edit it globally (on the entire help center) or only for ...Creating a sitemap for the Help Center
A site map (or sitemap) is a list of pages of a web site accessible to crawlers like Googlebot. They allow search engines to find all of your webpages, that they might otherwise miss when indexing. For a more detailed account of the site map, read ...Tracking Goal Metrics using PageSense Integration
Finding out how your help center helps your customer support process is as important as tracking its page views and visitors. For example, you might need to track specific visitor interactions on your help center like form submissions, button clicks, ...Renaming your Help Center Sub Domain
It is not uncommon for established companies to make a name change and start again. In fact, there are plenty of very good reasons for the same. For instance, the name no longer represents what they do; the brand has become stagnant; or for trademark ...Google Analytics Dashboard for Help Center
Google Analytics provides tools for everything from search analytics to visitor tracking that can be used to improve your self-service option in Zoho Desk. You can use the statistics to learn, for example, how long your customers look at the KBase ...Providing Multi-brand Customer Support
Your brand distinguishes the products or services you offer from those of others. As much as your brand you must be unique and consistent with your customer service. Multi-brand customer support in Zoho Desk allows you to distinguish the identity of ...Search Engine Optimization for Help Center
Your Help Center content, viz. articles and community posts, should be made accessible for both your customers and search engines to understand. You simply can’t stop with having a perfect Help Center with great content. Search engines such as Google ...Working with Google Analytics 4
Universal Analytics was sunset on July 1, 2023. Google Analytics 4 is now supported in Zoho Desk. We request all users to switch to GA4 and delete the Universal Analytics integration with Zoho Desk. Please note that the past metric obtained from UA ...Advanced Help Center Customization Using HTML and CSS
You can customize the appearance of the Help Center using the basic color themes. However, it has its limitations, as it doesn't allow you to rebuild the header and the footer completely as you like it to be. Here comes the advanced customization ...Customizing Help Center Home Page
Customize the way your Help Center content is organized using the simple drag-drop method in Zoho Desk. You can add custom widgets, show or hide tabs and customize their appearance to keep your customers engaged with the right content at the right ...Managing Help Center Permissions
When you set up the Help Center, you must determine who should have access to it. You may allow anyone to access the Help Center or only those who have registered for it. Providing an open Help Center is less of an effort for your legitimate ...Managing Help Center Users
Help Center users are users who prefer to find solutions by reading through your knowledge base articles or community posts. When they are unable to find answers they can get it resolved from your agents by submitting a ticket. Users can also ...
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