1. Go to Setup > Channels > Help Center
2. In the left panel, under Help Center, select Languages 
   
3. In the Languages page, select the default language from the drop-down menu. The default language will be saved.
   

Enabling Multilingual Support 

Note

1. Help center name can be edited to the preferred name.
   Hover on the help center name and click the Edit icon, after entering the name click the tick icon to save.
2. You can toggle a language that you do not to display anymore in the help center.
   
3. Zoho Desk will not display Help Center based on the customer's browser language setting.
   
4. In case of multi-brand feature, for each brand multilingual support must be enabled. Also, default and additional languages must be configured.

Choosing the Type of Translation

Setting up Manual Translation

1. Go to the Knowledge Base (KB) module.
2. In the left panel, click Manage KB > Organize Category
3. Click on a category to navigate to the sections underneath it.
4. Click the More icon ( ) corresponding to a section or a subsection and then click Edit.
5. On the Edit Section page, do the following:
   
1. Select a language for the translation you want to add
2. Enter the translated name for the section
3. Repeat this process for each language you’d like to enter for this section
   
6. Click Save.
   
7. Repeat steps 5 to 7 for the rest of your category's sections.
   

1. Published state (unpublished vs. published)
2. Article Status (updated vs. outdated)
3. Language (default vs. additional)

1. Go to Knowledge Base (KB) module.
2. In the Category Home page, click the Add icon from the top panel.
   The Add Article page will open with the default language selected.
3. In the Add Article page, do the following:
1. Change the language of the article from the list at the top of the page, if necessary.
   Note that it is not mandatory to publish the article in the default language.
2. Enter the content into the page. For example — title, description, meta tags, etc.
3. When you're done, do one of the following:
1. Click Save as Draft to save your article translation as a draft.
   
2. Click Publish to publish your article translation.
   You can also preview how the article will look to your end customers by pressing the Preview button.

1. Go to the Knowledge Base module.
2. Click the Add icon on the top panel.
   The Add Article page will open in the default language.
3. Enter the article title, content, tags, and SEO details.
4. Select Publish and translate from the drop-down at the top.
   The article will be published in the default language and translation to additional languages will be in progress.
   
   
   
5. Click the languages drop-down to know the status of the auto-translation.
   
6. Click the particular language that shows Updated, to view the translated draft article.
   
7. Select Publish.
   

   
8. Click History of the respective language's article to refer to its auto-translation logs.
   
9. The version of the master article from which it was translated will also be logged in its history.
   

Restarting Translation

If the translation fails for any language, then it will be shown in its status as Auto-translation failed. You can restart translation for such cases. 

To restart translation

1. In the article, click the languages drop-down to know the status of the auto-translation.
2. Click the status of the failed translation language.
   
3. Select Restart Translation.
   
   When auto-translation of an article is in progress, you cannot request for another translation for the same article. However, the master article can still be updated and published without being translated.
   

Note: Mass publish of master articles can be carried out even if translation in additional languages is in progress. 

Marking Articles Out-of-date

Marking Articles Outdated 

1. Open the outdated version of the article.
2. Click edit on the top panel.
3. Make the changes if any.
4. Click Mark as up-to-date on the right panel.
   
5. Click Publish if you like to publish the version.