Customizing Help Center CSS - Zoho Desk Knowledgebase

Modifying CSS to Customize your Help Center

Many times you'll want to customize specific elements like an article details page, add ticket form, topic lists, or anything else visible on the help center theme. You might also want to edit it globally (on the entire help center) or only for specific categories. In these cases, you'll need to use Cascading Style Sheets (CSS) to customize the style of your theme.

But if you're new to this whole CSS thing, you need to understand a couple of things. Elements of your help center are given classes and id's. You set styles for specific classes and id's in your help center theme's CSS section. The most powerful tool at your disposal for this task is your browser inspector, which will show you all the CSS associated with any part of your help center page. The inspector will help you identify the selector or original style containing the properties you want to change. You can then copy these selectors over to your CSS customization box, to add your custom properties.

Permission Required
Users with the Support Channels administrative permission can access this feature.
Check Feature Availability and Limits

In this guide, we'll share the properties that you can customize and also demonstrate a CSS customization that you can accomplish on the help center.



As you can see in the screenshot above, our help center page code starts with the line:

<portal data-reactroot class="html articleSubCategory signedIn zohodesk">
This is the root element of the React component where you can customize the appearance and behavior of your help center in a clear and secure way. It consists of three different class attributes and let's look at each one of them below:
  1. articleSubCategory: This attribute defines the pages on which customization should be applied, so that the style won't apply anywhere else. The following table lists the other attributes that shall be referred to while performing customizations.

    Page
    Class Name
      Home
      home
      Ticket List
      ticketList
      Ticket Detail
      ticketDetail
      Add Ticket
      ticketForm
      KB Category List
      kbLanding
      KB Subcategory
      article_subcategory
      Article List
      articleList
      Article Detail
      articleDetail
      Community Category
      communityLanding
      Topic List
      communityList
      Topic Detail
      communityDetail
      Add Topic
      topicForm
      User Profile
      userProfile
      Sign in
      signin
      Signed-in
      signedIn
      Sign up
      signup
      Forgot Password
      forgetPwd

  2. signedIn: This attribute defines the authentication status of a user. When specified, the customization is shown for users signed in to your help center. You can remove this attribute while making global changes.
  3. zohodesk: This attribute refers to the name of the category. When specified, the customization is shown for users accessing the specific knowledge base category.

Sample CSS Customization
Let's look at a sample CSS customization script that removes the background image on the header and adds a background color to the "KB Subcategory" page.

Before Customization



After Customization



You can use the following CSS code to customize the page as above:

.articleSubCategory .Header__header{

background-image: none;

background-color: red

}

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series


                                            • Digest


                                            • Functions


                                            • Meetups


                                            • Kbase


                                            • Resources


                                            • Glossary


                                            • Desk Marketplace


                                            • MVP Corner


                                            • Word of the Day


                                              Zoho Marketing Automation

                                                Zoho Sheet Resources

                                                 

                                                    Zoho Forms Resources


                                                      Secure your business
                                                      communication with Zoho Mail


                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times


                                                        Carry your calendar with you
                                                        Anytime, anywhere




                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now




                                                                        Zoho TeamInbox Resources



                                                                                Zoho DataPrep Resources



                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW


                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now









                                                                                                        • Related Articles

                                                                                                        • Advanced Help Center Customization Using HTML and CSS

                                                                                                          You can customize the appearance of the Help Center using the basic color themes. However, it has its limitations, as it doesn't allow you to rebuild the header and the footer completely as you like it to be. Here comes the advanced customization ...
                                                                                                        • FAQs: Help Center Customization

                                                                                                          How can I customize the help center according to my business preference? Help center is an online resource where you can host a wide variety of resources, such as FAQs, troubleshooting guide, help documents, videos, and eBooks to let customers find ...
                                                                                                        • FAQs: Help Center

                                                                                                          What is help center in Desk? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find ...
                                                                                                        • Customizing Help Center Home Page

                                                                                                          Customize the way your Help Center content is organized using the simple drag-drop method in Zoho Desk. You can add custom widgets, show or hide tabs and customize their appearance to keep your customers engaged with the right content at the right ...
                                                                                                        • Managing Help Center Users

                                                                                                          Help Center users are users who prefer to find solutions by reading through your knowledge base articles or community posts. When they are unable to find answers they can get it resolved from your agents by submitting a ticket. Users can also ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace

                                                                                                            Resources

                                                                                                            Videos

                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                            eBooks

                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                            Webinars

                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                              Zoho Show Resources