Switching to the new help center domain URL
If you have been using the Help Center without mapping your subdomain (for example, support.mycompany.com) to the default domain, this article is for you. When you sign up to use Zoho Desk, your help center's default address is a Zoho Desk subdomain, such as "desk.zoho.com/portal/<mycompany>". After careful evaluation, Zoho Desk has decided to replace your default domain URL format with a more straightforward one like "mycompany.zohodesk.com".
Why this change?
Zoho Desk plans to provide more flexibility to customers w.r.to customization like adding scripts in the help center. As we do it, we want to secure the domains from security exploits that can compromise customer data. Changing the URL format is our first step in that direction. In addition, it also cuts down the length of the domain URL, making it user-friendly.
Next step?
Existing Free and Paid users are requested to switch their default domain address to the new format before May 31, 2022, and June 30, 2022, respectively. You can do this with a click on the Help Center Rebranding page. Note that, except for the change in the URL format, there will be zero impact on the existing pages of your Help Center. Also, when anyone types in or clicks on links in the old URL, they'll be automatically redirected to the corresponding page on the new domain format.
Switching to New Domain URL
You can switch to the new domain URL with a click.
To do this:
- Log in to Zoho Desk with Administrator privileges.
Note: Users should have Manage Help Center permission to switch to the new domain URL format. - Click the Setup icon (
) in the top menu.
- Click Help Center under the Channels menu.
- Select the default Help Center having the unmapped domain.
- Click Switch Now on the Switch to New Domain URL window.
Your Help Center URL will switch to the new domain URL instantaneously.
Frequently Asked Questions
1. I don't see the option to switch to the new URL?
- This switch is not applicable for customers who already have the new domain URL format or have mapped their custom domain to the help center.
- You do not have the requisite profile permission to manage the help center. Please check your permissions under Setup > Permissions > Profiles.
2. How long will the redirection from old to new URLs last?
- The automatic redirection of your help center pages from the old to the new URL format is permanent and will last forever.
3. Can I continue with the existing URL format?
- No, all customers must switch to the new URL format before the deadline.
4. What if I don't switch to the new URL format?
- The switch is mandatory for security reasons specified above. Customers who have not transitioned prior to the deadline will be automatically switched to the new URL format.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
Renaming your Help Center Sub Domain
It is not uncommon for established companies to make a name change and start again. In fact, there are plenty of very good reasons for the same. For instance, the name no longer represents what they do; the brand has become stagnant; or for trademark ...Domain Mapping
Provide customer support from your own domain with Zoho Desk. By default, the web address of your Help Center is a Zoho Desk subdomain such as " desk.zoho.com/portal/ <mycompany>". However, you can personalize this so that your customers can submit ...FAQs: Help Center
What is help center in Desk? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find ...FAQs: Help Center Customization
How can I customize the help center according to my business preference? Help center is an online resource where you can host a wide variety of resources, such as FAQs, troubleshooting guide, help documents, videos, and eBooks to let customers find ...Enabling Google Analytics for your Help Center
Google Analytics is a free tool for analyzing the traffic of websites. It provides valuable insights on visitor trends and behavior. By knowing how your customers react and respond to your web pages, you can identify what works best, and what needs ...