Shows tickets from specific or all departments.
Users can view their tickets, team's tickets, and CC'ed tickets.
Lists the tickets based on their status such as open, closed, and on hold.
Shows the tickets based on their priority (high, medium, or low) set in the Desk portal.
Shows the tickets from specific or all channels such as email, web, chat, forums, Twitter, and Facebook.
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Write to us: firstname.lastname@example.org
Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.
Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.
Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.
Make the most of Zoho CRM with these useful tips.