BSP Migration
Migration
To migrate your existing WhatsApp Business API number from another Business Service Provider (BSP) to Zoho using Embedded SignUp, follow the updated steps below.
Overview and Prerequisites
A Business Service Provider (BSP) is a third‑party provider that helps businesses use the WhatsApp Business Platform without building and hosting the API stack on their own. If your WhatsApp number is currently hosted with another BSP and you want to move it to Zoho while keeping the same number, use BSP‑to‑BSP migration. Click here to read more.
Info: You must have a verified Facebook (Meta) Business Manager for WhatsApp to approve your WhatsApp Business Account (WABA). Learn more about the process here.
Limitations and retention during migration:
- Messages and conversation history are not migrated to Zoho Desk.
- Display name, quality rating, messaging limits, and OBA (Official Business Account) status are retained.
- Existing message templates may move with the WABA but cannot be used in Desk; create new templates in Desk after migration.
Before starting:
- Ensure the existing (losing) WABA and the destination WABA are under the same Facebook Business Account.
- Ask your current BSP to disable two‑step verification (2FA) for the phone number.
- Confirm you have access to the phone/landline to receive the OTP via SMS or voice call during verification.
Read about Meta BSP Migration.
Steps for BSP to BSP Migration
If you are migrating a WhatsApp Business phone number from another Business Service Provider (BSP) to Zoho, follow these steps:
1. Ensure preconditions are met:
- The existing (losing) WABA and the new (gaining) WABA must be under the same Facebook Business Account.
- The two-step verification (2FA) must be disabled for the phone number by your previous BSP. Please contact your previous provider to get this done.
- The Meta Business Manager account must be verified.
- Note: Messages and conversations will not be migrated. However, display name, quality rating, messaging limits, and OBA (Official Business Account) status will be retained.
- Existing templates will migrate but cannot be used in Desk. New templates must be created.
2. Start the migration:
- In Zoho Desk, go to the Instant Messaging > WhatsApp setup page
- Click Add Number to start connecting a WhatsApp Business number.
- A Facebook login page opens. Enter your Meta Business Manager credentials and sign in with the account that owns your WhatsApp Business assets.
- When the Meta window shows your profile, click Continue as WA Demo.
- Click Continue
3. Create or Select WABA
- Create a new WABA or select an existing destination WABA within that Business Account.
- Proceed to create the WhatsApp Business Account Profile for the destination WABA.
4. Migrate the phone number:
- On the Add your WhatsApp phone number screen, select Add a new number.
- Choose the correct country code, enter the phone number to be migrated, and choose how to verify it: Text message or Phone call.
5. Post-migration setup:
- After successful migration, create a WhatsApp channel for the migrated number in Desk.
- This step is crucial to start sending and receiving messages without delay.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Zoho is now a WhatsApp Business Service Provider
NEW WhatsApp Business Partner Zoho's Instant Messaging team proudly announces that we are now WhatsApp's Business Service Provider (BSP). We have partnered with Meta to provide the best solutions to increase revenue and deliver a prompt messaging ...FAQs: WhatsApp Business
How to configure a Phone Number for the WhatsApp Embedded Sign-up. The business phone number must be configured manually by adding the number on the Facebook Business Manager console and verifying it. Login here Once WhatsApp approves the phone ...FAQs: Instant Messaging
Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...Integrating WhatsApp with Zoho Desk
WhatsApp is the world's most widely used instant messaging (IM) service app, with over 2 billion users. The ubiquity of this app is reason enough for businesses of all sizes to look at it as a channel for customer support. If your customers ...Zoho Desk's IM migration to the WhatsApp Cloud API
The WhatsApp Cloud API can be implemented by businesses of any size, for free-of-cost messaging. In the past, Desk supported fewer than 30 messages per second. But with the migration to the WhatsApp Cloud API, we can now support up to 80 messages per ...
New to Zoho LandingPage?
Zoho LandingPage Resources