Supported GC blocks in the Telegram channel

Supported GC blocks in the Telegram channel



The GC bot builder consists of three components:
    1. Blocks
    2. Paths
    3. Variables

What are the GC Blocks?

Blocks are the basic units of a bot builder. For example, a text message you want to show, a set of options you want the customer to choose from, the step where you collect the email address or phone number, etc., are added to the flow using appropriate blocks.
Uses of GC Blocks
    •    If you want to display a welcome message to the user at the beginning of the conversation, you must use a message block.
    •    Likewise, if you want the user to share an image or photo as part of the conversation, you must use an image block.
There are a variety of blocks in the builder that one can choose depending on the output they want to show the end user.

Supported Blocks in the Telegram channel

Build your bot in minutes using the Guided Conversations (GC) builder to address simple customer questions and issues in your configured Telegram channel. First, make a note of the blocks supported in Telegram for leveraging the Blended Conversations feature in Zoho Desk.

Types of blocks:

    1    Response blocks
    2    Action blocks
    3    Zoho Desk blocks

Response Blocks

The response blocks can receive input or display a message to the user.

1. Message Blocks

TypeTelegram Channel
TextYes, only text. No text formatting and attachments are allowed.
Info CardNo

2. Question Blocks

TypeTelegram Channel
TextYes
ImageYes (only jpg, jpeg, png)
VideoYes (only mp4,3gpp)
AudioYes
FileYes (only PDF)
SliderNo
EmailYes
URLYes
CurrencyYes
CalendarYes
NumberYes
Location
Yes

3. Choice Blocks

The choice block allows users to choose one or more options from an available list.
  1. Button

TypeTelegram Channel
TextYes - A total of 20 buttons with a max of 40 characters each
URLNo
ImageNo
VideoNo
AudioNo
SmileyNo
FeedbackNo
  1. Dynamic Button

TypeTelegram Channel
TextNo
  1. Choice Card

TypeTelegram Channel
Static cardNo
Dynamic cardNo

Action Blocks

The action blocks help perform a range of actions in the back-end, generally altering the course of a conversation.

TypeTelegram Channel
JumpYes
ForkYes
OperationYes
WebhookYes

Zoho Desk Blocks

Transfer to Agent

This block is used to transfer chats from a bot to a live agent at any instructed point in a conversation.

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