A Guide to Instant Messaging
An Overview
About the Zoho Desk Conversation Platform
-
Zoho Desk integrates with the most popular messaging apps so your businesses can communicate with customers.
-
With the Instant Messaging module, your help desk can conveniently communicate through various messaging channels.
-
Most of the support channels often bring layers of complexities - IM manages all these interactions into a single connected system.
-
Our focus was on improving agent productivity with an intuitive approach and compatible interface.
-
Our seamless integration with customers' best-loved platforms such as WhatsApp, Telegram, LINE and WeChat.
Messaging Channels are supported by IM
-
WhatsApp
-
WeChat
-
LINE
-
Telegram
-
FB Messenger
-
Instagram (Coming soon)
Benefits of Instant Messaging – There’s more!
-
Manage your customer queries instantly coming from any of the below messaging channels easily available to be integrated with Zoho Desk.
-
Improving engagement capabilities by easy Article sharing and sending Canned Responses to common questions
-
One-click assignment of conversations to the right agent.
-
Allow businesses to communicate about the latest business trends, track sales and much more directly with your customers through the IM module.
-
Increase your Agent's productivity by easy management of multiple Instant Messaging channels from Zoho Desk.
-
Helps in converting the conversations into service tickets which can then be handled by your Agents and tracked by your Customers. Making it easier for customers to reach businesses like never before.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
FAQs: Instant Messaging
Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...Introduction to Instant Messaging
Instant messaging (IM) enables you to connect with your customers on the messaging apps they use, such as WhatsApp, Telegram, Facebook Messenger, and more. This feature consolidates customer conversations from various platforms into one unified ...Measuring Customer Happiness in Instant Messaging
Getting genuine, useful feedback after a chat support interaction shouldn’t feel forced for you or your customers. With Zoho Desk, you can gather honest feedback without interrupting the conversation flow. This guide covers how Customer Satisfaction ...Instant Messaging for Android
Zoho Desk's Instant Messaging module enhances the business by making customer communication easy and efficient. Zoho Desk integrates with the most popular messaging apps like WhatsApp, Telegram, Line, and Messenger - converting the conversations into ...Business Messaging in Zoho Desk vs. Live Chat in Zoho SalesIQ: A Comprehensive Business Decision Guide
Introduction As businesses strive to deliver exceptional customer experiences, real-time communication has become a necessity. However, not all customer interactions require the same approach. Some interactions require structured workflows and ...