A Guide to Instant Messaging
An Overview
About the Zoho Desk Conversation Platform
- Zoho Desk integrates with the most popular messaging apps so your businesses can communicate with customers.
- With the Instant Messaging module, your help desk can conveniently communicate through various messaging channels.
Most of the support channels often bring layers of complexities - IM manages all these interactions into a single connected system.
Our focus was on improving agent productivity with an intuitive approach and compatible interface.
Our seamless integration with customers' best-loved platforms such as WhatsApp, Telegram, LINE and WeChat.
Messaging Channels are supported by IM
- WhatsApp
- WeChat
- LINE
- Telegram
- FB Messenger
- Instagram (Coming soon)
Benefits of Instant Messaging – There’s more!
Manage your customer queries instantly coming from any of the below messaging channels easily available to be integrated with Zoho Desk.
Improving engagement capabilities by easy Article sharing and sending Canned Responses to common questions
One-click assignment of conversations to the right agent.
Allow businesses to communicate about the latest business trends, track sales and much more directly with your customers through the IM module.
Increase your Agent's productivity by easy management of multiple Instant Messaging channels from Zoho Desk.
Helps in converting the conversations into service tickets which can then be handled by your Agents and tracked by your Customers. Making it easier for customers to reach businesses like never before.
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FAQs: Instant Messaging
Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...Integrating WeChat with Zoho Desk
WeChat - The Messaging App WeChat was initially released by a Chinese MNC with approximately one billion monthly users. It is one of the most popular smartphone applications in China, competing with WhatsApp messenger. WeChat has an Enhanced User ...Integrating WhatsApp with Zoho Desk
WhatsApp is the world's most widely used instant messaging (IM) service app, with over 2 billion users. The ubiquity of this app is reason enough for businesses of all sizes to look at it as a channel for customer support. If your customers ...Integrating Telegram with Zoho Desk
Telegram Messenger Telegram is a cloud-based messaging application widely used by businesses to communicate with their customers. By integrating Telegram messaging app onto the Zoho desk dashboard you can also expand your customer services through ...Integrating LINE with Zoho Desk
LINE Messaging App LINE is the fastest growing instant messaging app in the world, bringing agents closer to their customers and end-users. Send free messages and make voice calls or video calls anytime, anywhere. LINE is now available on a variety ...