How to enable Auto-Response for your business?
Are you losing customers? Why?
Imagine customers are trying to reach your business but don't get any response from you for days. They become frustrated. Once customers feel this way, they might never do business with you again. To avoid this, we can implement a simple solution: the auto-response message feature. This can ensure we are providing customers with the best support available. These messages are one of the easiest methods to maintain an excellent connection with customers and keep them engaged.
What is an auto-response message?
Automatic response messages help provide customers with the right information at the right time to show you are there for them round the clock. Consider you are busy or out of the office, these auto-response messages when enabled can send out a pre-drafted response to the customers even when you're not at your desk and this will in-turn help trigger a personalized feel to the responses sent out to resolve your customer queries and overall add a good brand value to the business.
Why is auto-response important for your business?
Customers have always valued businesses that deliver quick responses and prompt resolutions to their queries. With auto-response messages, businesses can boost their users' experiences, achieve better customer retention, and acquire new leads.
How to enable auto-response
- Click the Setup icon (
) in the top bar.
- Under Channels, click Instant Messaging.
- From the Right Panel, select Preferences.
- In Preferences, click Auto-Response.
- Use the toggle bar to activate the Enable Auto-Response option.
- Compose a warm message for your customers and add placeholders to retrieve data quickly. For example, $CustomerName. Consider adding something light and friendly like an emoji if it fits your business's persona.
- Preview the composed message, then click Save.
How to disable auto-response
- Click the Setup icon (
) in the top bar.
- Under Channels, click Instant Messaging.
- From the Right Panel, select Preferences.
- In Preferences, click Auto-Response.
- Use the toggle bar to deactivate the Enable Auto-Response option.
Best Practices and Examples:
Customer satisfaction is set right from the first time they reach out to us. | "We will get back to you shortly." "Our support rep will contact you soon." |
Always provide an alternative approach to reach someone else in your team. | "To assist you with your query faster, reach out to @Jane." |
Define the tone of your language. Make it appealing by adding a personal touch. | "Thanks for reaching us. I am on vacation, but I understand your query is super important. You can go ahead and reach out to customersupport@example.com for help." |
Try to provide instant gratification and validation. | "Thanks for reaching out to us. We will reach out to you soon." |
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