3. Under Channels, click Instant Messaging.

4. Click Configure corresponding to Instagram on the Instant Messaging page.

5. Click Create Channel on the Instagram page.

      7.c. Click Continue on your current business account to Zoho Desk window.

      7.d. Select all the Meta business pages you want to manage in Zoho Desk, and ensure page permissions are toggled to Yes.

      7.e. Click Done.
      After successful addition of the Meta business pages, you will be led to the below alert, which states that you have successfully linked your Zoho Desk account with Instagram.

    •    There's a 1600-character limit for messages sent through Instagram.
    •    Instagram allows a business only seven days to respond to the end user before the messaging window closes. To prevent messages from being sent but not delivered, the composer will be blocked once the messaging window is closed. The only way to re-open it is if the end-user sends a new message.

You can update your preferences for each of the instant messaging channels created in your help desk at any time. The preferences allow you to assign a different set of agents for each channel. Additionally, you can specify after how long a new ticket should be created for responses received on an existing chat. By default, the threading intermission is set to 60 minutes. Any replies coming in after 60 minutes will create a new ticket. You can extend this period up to 24 hours under preferences.

1. Click the Setup icon ( ) in the top bar.
2. Click Instant Messaging under the Channels menu.
3. Click Associate Agents accordion under the Edit Channel page.

4. Click Configure corresponding to Instagram on the Instant Messaging page.
5. Select an agent from the drop-down.
6. Click Save. The agent can view conversations from the chosen channels and reply to customers instantly.

You can delete an Instagram channel if you wish to stop sending or receiving messages in it. The channel's existing conversations will stay intact, but the agents will not be able to respond, transfer or block the associated chats.

1. Click the Setup icon (  ) in the top bar. 
2. Under Channels, click Instant Messaging. 
3. Click Instagram on the Instant Messaging page. The list of channels created in your account will be displayed.

4. Click on the horizontal ellipsis at the top-right corner of your channel, followed by Delete Channel.

5. Click Yes, Delete on the confirmation dialog box. The channel will be deleted.