Add an Embeddable LINE Message Button to your website
Embed a LINE Chat Button on your website
You can manage your customer questions instantly from a dedicated LINE messaging channel facilitated by Zoho Desk. This feature also allows businesses to communicate about the latest business trends, track their sales, and more. The user experience on LINE messaging is simple, familiar, and relatable and has the potential to accelerate the adaptation of IM for business communications.
Why should you add a LINE chat button to your website?
• The embeddable button allows your website visitors to engage with your business whenever they want to.
• It also frees the customers from the burden of waiting for answers to their most pressing concerns and questions.
• It also frees the customers from the burden of waiting for answers to their most pressing concerns and questions.
How to add a LINE chat button to your website
To set up the embeddable message button, you will need the Channel ID of your Messaging API LINE account. With this Channel ID that you have provided, a unique reference link will be generated for your business account.
There are three ways to enable your customers to contact you via the LINE messaging button by setting it up as a chat option on your website.
• Via a Link
• Via a QR Code
• Via a customizable Message Button (Code Snippet)
There are three ways to enable your customers to contact you via the LINE messaging button by setting it up as a chat option on your website.
• Via a Link
• Via a QR Code
• Via a customizable Message Button (Code Snippet)
Regardless of which option you choose, you start by generating a LINE Embed Code:
1. Navigate to the Setup icon ( 
) in the top bar.
2. Select Instant Messaging under the channels option.
3. Select LINE Channel.
4. Click on Configure.
5. Select the channel that you wish to set up the embeddable button for.
6. Click on Generate LINE Embed Code by hovering over the Channel options.
2. Select Instant Messaging under the channels option.
3. Select LINE Channel.
4. Click on Configure.
5. Select the channel that you wish to set up the embeddable button for.
6. Click on Generate LINE Embed Code by hovering over the Channel options.
1. Link
The chat link feature lets customers to click on an auto-generated LINE chat link (reference link) and start chatting instantly through the LINE messaging app. You can also enter a pre-filled message that will be displayed on your website.
2. QR Code
You can also start chatting by downloading an auto-generated QR code. All you have to do is download the code and paste it on your website. You can also display it at your store (physical outlet) for customers to quickly scan and reach out to you through the LINE app.
3. Message Button
The third option is probably used the most. You can create a message button easily by using the customizable code snippet option.
Step 1: Customize the message button on the IM Setup by choosing the Message Button style.
(i) Choose the button size
• Compact (or)
• Standard
(ii) Choose the background color of the button
• Primary (or)
• Secondary
(iii) Enter the button text (This will be displayed on your website)
(iv) Choose the size of the button radius by moving the cursor over the desired size value and selecting it
On the right-hand side, you can see the Customized Message Button Preview where you can review and copy the generated code snippet.
Step 1: Customize the message button on the IM Setup by choosing the Message Button style.
(i) Choose the button size
• Compact (or)
• Standard
(ii) Choose the background color of the button
• Primary (or)
• Secondary
(iii) Enter the button text (This will be displayed on your website)
(iv) Choose the size of the button radius by moving the cursor over the desired size value and selecting it
On the right-hand side, you can see the Customized Message Button Preview where you can review and copy the generated code snippet.
Step 2: Once you have customized the button based on your preferences, copy the generated code snippet as shown below.
Step 3: Find the right position to place the embeddable button on your website and paste the code snippet there.
Viola! This chat setup of the customized message button will enhance your website and give your customers the instant support they need.
Read a feature story - What are the benefits of using a message button?
Read a feature story - Use QR codes to add customers to your communication channels
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho CPaaS?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
How to add an embeddable Instagram Message Button to your website?
Get your business started on Instagram You can manage your customer queries instantly coming from a dedicated Instagram messaging channel from Zoho Desk and also allow businesses to communicate about the latest business trends, track sales and much ...Add an embeddable Business Messaging chat bubble to your website
You can handle your customer questions instantly from a dedicated Business Messaging channel facilitated by Zoho Desk. This feature also allows businesses to communicate the latest trends, track their sales, and more. The Business Messaging user ...How to add an Embeddable WhatsApp Message Button to your website?
Embed a WhatsApp Chat Button on your website Over the past few years, customers have started valuing on-the-go assistance, where conversations with service providers are readily available with just the click of a button. Zoho Desk gives your ...FAQs: Instant Messaging
Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...How to Embed a Telegram Message Button to your website?
Embed a Telegram chat button on your website Customers are eager for convenient, straightforward ways to reach support teams with questions or concerns, so Zoho Desk is providing tools to help businesses embed chat buttons directly on their website. ...
New to Zoho LandingPage?
Zoho LandingPage Resources