Webhooks
IM Session Status Webhook
A chat session can change hands multiple times: from bot to agent, from active to on hold, from open to ended. The IM Session Status webhook triggers every time that happens, giving your team instant awareness so you can act, route, and report ...
IM Message Status Event
With the IM Message Status webhook, you always know the exact moment a message is sent, delivered, or read. This helps you track message journeys from end to end, measure customer engagement, and trigger actions in real time. What is the IM Message ...
IM Message Add Webhook
Instant messaging moves fast. Whether a customer sends a WhatsApp message at midnight or your agent replies mid-conversation, the IM Message Add webhook captures it all in real time, across every channel. What is the IM Message Add Event? The IM ...