Step 1: Login to your Zoho Desk account with Administrator privileges.
Step 2: Click the Setup icon (
) in the top bar.
Step 3: Click Instant Messaging under the Channels menu.
Step 4: Click Configure corresponding to WeChat on the Instant Messaging page.
Step 5: Click Create Channel on the WeChat page.
Step 6: On the Add Channel page, follow these steps
Step 6.1: Upload an icon for the channel.
Note: The icon size cannot exceed
1 MB and should be in the .jpg, .png, or .jpeg format.
Step 6.2: Enter a name for the channel.
Step 6.3: Enter the Original ID, AppID, AppSecret, Token, EncodingAESkey and URL copied from WeChat.
Step 6.4: The Message Encryption Method must be set to 'Plaintext Mode'
Step 6.5: Select the department in which you want to receive WeChat messages.
Step 6.6: Click Save.
After successful creation of the channel, the following data will be displayed along with the WeChat account details in the Channel detail page.