WhatsApp
WhatsApp Multi-WABA support by Instant Messaging
If you've been using the WhatsApp channel to communicate with your customers, you're likely aware that every WhatsApp Business Account (WABA) needs a verified phone number specifically dedicated to that IM channel for the current WhatsApp Business ...
WhatsApp Business App vs WhatsApp Business API
How to reach customers on WhatsApp for Business The WhatsApp API has some notable distinctions from the app and enables extensive integrations that help companies communicate with their customers on a large scale and throughout the consumer ...
Send Interactive Message Templates
Take your business to the next level by including WhatsApp Interactive Message Templates in your customer's conversations. One of the most significant features of the WhatsApp business is the introduction of Interactive Template Replies and Quick ...
WhatsApp's Conversation-Based Pricing (CBP) model explained
Examples of user-initiated and business-initiated conversations Understanding the WhatsApp conversation-based pricing (CBP) can be a bit tricky at first. But once you have a clear picture of how the pricing model works, it's easy to see the benefits. ...
BSP Migration
Migration If you have an existing WhatsApp Business API client and wish to migrate it to a new setup using the same phone number, please follow the below mentioned steps or identify the changes to be made. What is a Business Service Provider (BSP)? ...
Multi-number support by WhatsApp Business Platform
What is multi-number support on the WhatsApp Business Platform? Assuming you have been using the WhatsApp channel to communicate with your customers, you're likely aware that every WhatsApp Business Account (WABA) needs a verified phone number ...
Zoho Desk's IM migration to the WhatsApp Cloud API
The WhatsApp Cloud API can be implemented by businesses of any size, for free-of-cost messaging. In the past, Desk supported fewer than 30 messages per second. But with the migration to the WhatsApp Cloud API, we can now support up to 80 messages per ...
Getting started with WhatsApp Sandbox
Zoho Desk's WhatsApp Sandbox enables you to prototype both sending and receiving messages in a test environment. You can start testing Sandbox with test numbers even before WhatsApp approves your business number and verifies your WABA. WhatsApp ...
WhatsApp Conversation-Based Pricing Model (June 2023)
Important update to the Rate Cards Starting October 1, 2024, Meta updates rates for business conversations. The rate cards are available here. What changed before? As of August 1, 2024, Meta reduced utility conversation rates to align with other ...
How to add an Embeddable WhatsApp Message Button to your website?
Embed a WhatsApp Chat Button on your website Over the past few years, customers have started valuing on-the-go assistance, where conversations with service providers are readily available with just the click of a button. Zoho Desk gives your ...
WhatsApp Message Templates User Guide
What is a Message Template? A WhatsApp Message Template is a pre-approved customized message that is used to send notifications to opted-in customers. To start using the Message templates, you must first submit the messages to WhatsApp and get them ...
Applying for a WhatsApp Official Business Account
WhatsApp Green Badge The Green Badge next to the contact's name confirms that this is an authentic and verified business account. In this guide, we are going to walk you through the steps to get the verified Green Badge for your Business Account on ...
Integrating WhatsApp with Zoho Desk
WhatsApp is the world's most widely used instant messaging (IM) service app, with over 2 billion users. The ubiquity of this app is reason enough for businesses of all sizes to look at it as a channel for customer support. If your customers ...

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