WhatsApp
Manage WhatsApp conversations using a shared phone number
If your business uses Zoho-connected bundles such as Zoho One, Zoho CRM Plus, or other connected bundles, you can manage all customer WhatsApp conversations using a single shared WhatsApp Business phone number. This setup allows multiple Zoho ...
Dynamic URL Setup for WhatsApp Templates in IM
A dynamic URL is a web link that automatically fills recipient-specific information, such as their name, email, or ticket ID. When sending messages, Desk IM replaces placeholders in the URL with each contact's actual data to customize the experience. ...
Using Multilingual Templates in IM Inbox
Introduction Multilingual WhatsApp templates allow agents to communicate with customers in their preferred language using pre-approved message templates. This document provides a step-by-step guide on how to use multilingual templates in an IM inbox, ...
Purchasing Credits for WhatsApp in IM and Cost Calculation
WhatsApp in Instant Messaging (IM) operates on a credit-based system for initiating conversations. Businesses must purchase credits to send messages outside the free response window. This guide covers the credit purchase process, cost breakdown, ...
Configuring Multilingual WhatsApp Templates in IM
Introduction Multilingual WhatsApp templates in IM enable businesses to communicate with customers in their preferred language using pre-approved templates. Why use multilingual templates in IM? Sends messages in the customer’s preferred language, ...
WhatsApp Multi-WABA support by Instant Messaging
If you've been using the WhatsApp channel to communicate with your customers, you're likely aware that every WhatsApp Business Account (WABA) needs a verified phone number specifically dedicated to that IM channel for the current WhatsApp Business ...
WhatsApp Business App vs WhatsApp Business API
How to reach customers on WhatsApp for Business The WhatsApp API has some notable distinctions from the app and enables extensive integrations that help companies communicate with their customers on a large scale and throughout the consumer ...
Send Interactive Message Templates
Take your business to the next level by including WhatsApp Interactive Message Templates in your customer's conversations. One of the most significant features of the WhatsApp business is the introduction of Interactive Template Replies and Quick ...
BSP Migration
Migration To migrate your existing WhatsApp Business API number from another Business Service Provider (BSP) to Zoho using Embedded SignUp, follow the updated steps below. Overview and Prerequisites A Business Service Provider (BSP) is a third‑party ...
Zoho is now a WhatsApp Business Service Provider
NEW WhatsApp Business Partner Zoho's Instant Messaging team proudly announces that we are now WhatsApp's Business Service Provider (BSP). We have partnered with Meta to provide the best solutions to increase revenue and deliver a prompt messaging ...
Multi-number support by WhatsApp Business Platform
What is multi-number support on the WhatsApp Business Platform? Assuming you have been using the WhatsApp channel to communicate with your customers, you're likely aware that every WhatsApp Business Account (WABA) needs a verified phone number ...
Zoho Desk's IM migration to the WhatsApp Cloud API
The WhatsApp Cloud API can be implemented by businesses of any size, for free-of-cost messaging. In the past, Desk supported fewer than 30 messages per second. But with the migration to the WhatsApp Cloud API, we can now support up to 80 messages per ...
Getting started with WhatsApp Sandbox
Zoho Desk's WhatsApp Sandbox enables you to prototype both sending and receiving messages in a test environment. You can start testing Sandbox with test numbers even before WhatsApp approves your business number and verifies your WABA. WhatsApp ...
WhatsApp Business Platform: Comprehensive Pricing User Education Guide (2024-2025)
Introduction The WhatsApp Business Platform is undergoing significant pricing updates aimed at improving transparency, aligning with industry standards, and optimizing business messaging costs. Businesses must adapt to these changes to ensure cost ...
How to add an Embeddable WhatsApp Message Button to your website?
Embed a WhatsApp Chat Button on your website Over the past few years, customers have started valuing on-the-go assistance, where conversations with service providers are readily available with just the click of a button. Zoho Desk gives your ...
WhatsApp Message Templates User Guide
What is a Message Template? A WhatsApp Message Template is a pre-approved customized message that is used to send notifications to opted-in customers. To start using the Message templates, you must first submit the messages to WhatsApp and get them ...
Applying for a WhatsApp Official Business Account
WhatsApp Green Badge The Green Badge next to the contact's name confirms that this is an authentic and verified business account. In this guide, we are going to walk you through the steps to get the verified Green Badge for your Business Account on ...
Integrating WhatsApp with Zoho Desk
WhatsApp is the world's most widely used instant messaging (IM) service app, with over 2 billion users. The ubiquity of this app is reason enough for businesses of all sizes to look at it as a channel for customer support. If your customers ...