1. Navigate to Setup > Channels > Web Forms > Feedback widget.
2. Click New Feedback Widget.
3. Edit the Subject and How can we help you? fields in the form. These act as placeholder texts and will disappear once the user starts typing.
4. Enable CAPTCHA to ensure that users must complete verification before submitting the form.
5. Enable Attachment to allow users to upload files along with their submission.
6. Enable Screenshot to allow users to capture and attach screenshots directly from the interface.
7. Enable LiveChat to allow users to initiate a real-time conversation with an agent.
8. In General tab:
1. Select the Department for which the form should create tickets.
2. Select the Language in which the form should be displayed.
3. Enter the Success Message that will be displayed after form submission.
9. In Tab Settings:
1. Enter the Tab Title to be displayed on the widget.
2. Select the Background Color of the tab.
3. Select the Font Color for the tab text.
4. Choose the Position (left or right) where the tab should appear on the interface.
5. Specify the Offset (in pixels) to define the vertical placement of the tab on the page.
10. Click Save.
    

The configured feedback widget has to be integrated and deployed into the HTML to display in the required HTML page for the user to access.

1. Pop-up - Displays the feedback form as a floating widget on the webpage, allowing users to open it without leaving the current page.
   
2. Embed - Places the feedback form directly within the webpage content, making it a fixed part of the page layout.
3. iFrame - Loads the feedback form inside an inline frame, displayed as a separate embedded window within the webpage while maintaining isolation from the main page.

To copy the embed code

1. Hover over the required Feedback Widget.
2. Click Display Options () icon.
3. Select the embedding type:
1. Pop-up
2. Embed
3. iFrame
4. Copy the generated code.
   

Deleting feedback widget

A feedback widget can be deleted when it is no longer required. Deleting the widget permanently removes it from the any embedded HTML, and it will no longer be available for collecting customer feedback.

To delete a feedback widget

1. Hover over the required Feedback Widget.
2. Click Delete icon (  ).
3. Click Delete to confirm.
   

 

Disable feedback widget

A feedback widget can be disabled when it needs to be temporarily taken out of use. Disabling hides the widget from the any embedded HTML, while retaining its configuration for future use.

To disable a feedback widget

1. Click the toggle to Disable the desired Active feedback widget.
2. Click Yes to confirm.
   

Notes:

1. Customers can attach up to 5 files, including attachments and screenshots, when submitting the form.
2. Each attached file must be 20 MB or smaller.
3. To hide the Knowledge Base section from the widget, disable Display your knowledge base in your Help Center under Knowledge Base > Manage KB > Access Settings.
4. To hide the Knowledge Base section from unregistered users, enable Customers must register to access Help Center under Setup > Help Center > Access Settings.
5. To hide the Community section from the widget, disable Display community in the Help Center under Setup > Help Center > Access Settings.
6. The Live Chat option is displayed only when the Chat channel is enabled and at least one agent is available to respond to chat messages.
   

Advanced Web Form

1. Navigate to Setup > Channels > Web Forms > Advanced Web Forms.
2. Click Create Advanced Web Form.
3. Select the required Department and Layout. The fields listed will correspond to the selected layout.
4. The Last Name, Email, and Subject fields are automatically added, as they are mandatory for ticket creation.
5. Drag and drop additional required fields from the Field List into the form.
6. Click the (Settings icon) on a field to configure its properties:
7.  Edit the Label to rename the field.
8.  Select Mark as Hidden Field to hide it from users.
9.  Set a Default Value if required.
10.  Select Mark as Required Field to make it mandatory in the form.
11.  Enable Include Help Link.
1. Choose Link & Text or Text Only.
2. Enter the Link Text.
3. Provide the Help URL.
12. Click the Advanced Tools tab:
1. Drag and drop Attachment to allow file uploads.
2. Drag and drop CAPTCHA to enable spam protection.
13. Customize the form appearance using styling options:
1. Click Font Family and select the required font .
2. Click Font Size and choose a value between 11 and 16.
3. Click Font Color and select from the color picker or enter a HEX value.
4. Click Background Color and select from the color picker or enter a HEX value.
5. Click Form Align and choose Left, Right, or Top.
6. Click Form Width, enter the required pixel value, and click OK.
14. Click Next.
15. Provide the Form Details:
1. Enter a name for the web form.
2. Specify the webpage where the form will be hosted.
3. Enter the URL to which users will be redirected after submission.
4. Select a ticket owner or mark the ticket as unassigned.
5. Enter the message to be displayed after successful submission.
16. Once satisfied with the preview, click Save.