Marking Support Tickets as Spam - Online Help | Zoho Desk

Marking Support Tickets as Spam

Zoho Desk automatically helps identify spam and suspicious emails to save you from having to delete them manually. It works by finding patterns across messages and learning from what Zoho Desk and Zoho Mail users like you commonly mark as spam. You can view such tickets under a separate view called Spam Tickets. You can also manually mark tickets as spam so that the undesired emails don't clutter your ticket list. 
To mark a ticket as spam
  1. In the Zoho Desk, open the desired ticket to mark as spam.
  2. Click the More icon in the upper-right corner of the page.
  3. Click Mark Spam from the drop-down menu.
  4. Click Mark as Spam to confirm.
    If you want the subsequent tickets from the contact to be marked as a spam automatically, you can check the box to "Mark the associated contact also as spam."

The ticket is marked as spam and moved to the Spam Tickets view. You can mark tickets as spam in bulk, so they don't interfere in your production queue. There are chances that legitimate tickets are marked as spam. You can unmark such tickets so that you can work with them. 
To unmark tickets as spam
  1. Select the Tickets module. 
  2. On the left menu, under Views, select Spam Tickets.
  3. Open the desired ticket to unmark as spam.
  4. Click Not Spam at the bottom of the Ticket Details page.
  5. Click OK to confirm.
    If you want the existing tickets from the contact to be unmarked as spam, you can check the box to "Unmark the existing tickets from this contact also as spam."
  6. The ticket is put back into the appropriate View.

Reporting Spam to Zoho

If you find legitimate tickets wrongly classified as spam, please send us their full email headers to Our Anti-Spam team will analyze the headers and if found genuine will add them to the exception list.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • FAQs: Ticket Management

                                                                                                        What is a ticket and where does it originate from? Tickets are support requests that are submitted by customers. They contain the support conversations and other important details, such as priority, category, and status, that help agents categorize ...
                                                                                                      • Managing Spam Contacts in Zoho Desk

                                                                                                        Work inboxes are often spammed with newsletters, promotional emails, and other unsolicited content, putting important messages at risk of being overshadowed. Implementing effective spam management strategies can minimize the negative impact of ...
                                                                                                      • FAQs: Working on Tickets

                                                                                                        What are Tickets Tabs in Zoho Desk? Tickets Tabs in Zoho Desk are designed to organize and provide contextual information about support tickets within the help desk system. These tabs enable users to connect tickets with other standard modules of ...
                                                                                                      • Marking an Activity as Spam

                                                                                                        Activities include calls, tasks, and events associated with contacts or tickets. Each activity has vital information on the start time, duration, priority level, status, and other parameters that are accessible within the record. In this article, we ...
                                                                                                      • Following, Commenting, and Viewing original email headers in Tickets

                                                                                                        Following Tickets Following support tickets keeps you up-to-date with your activities. When you follow tickets, the email conversations, comments, statuses, and other details will display in your Notification Center. To follow support tickets In the ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources