Creating Custom Ticket List Views for Ratings
- Click the List View icon (
) from the top bar.
- In the Ticket List View page, click the (
) icon located alongside Views in the left panel.
- In the Create New View page, do the following:
- Enter a name for the View.
- Specify the criteria filter as: Status <is> Closed (AND) Happiness Rating <is> Bad.
- Specify the visibility permissions for this custom view.
- Check Show in all departments option, if you want to add this custom view in all of your departments.
- Click Save.
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