Customizable Table Views - Zoho Desk Knowledgebase

Customizable Table View for Tickets - Old UI

The table view displays tickets in rows and columns, as in a spreadsheet. Each row displays a ticket, and each column shows a ticket property (i.e., a field). This enables you to view the properties of tickets without having to open the ticket details page. It also allows you to customize what you see on the ticket list. For example, by adding the column 'response due date' to the table view, your agents can decide which tickets should be responded to first.

Viewing Table Views
Table views are similar to the Classic and Compact List views in that you as an agent can see a collection of tickets based on a defined set of criteria. So all you need to do is simply switch to the table view on the ticket list view page. To do that, click on the Classic View icon (  ) in the upper-right area and select Table from the drop menu.

The following ticket fields are added as columns on the table view page:

  • Ticket ID
  • Subject
  • Contact Name
  • Account Name
  • Created Time
  • Due Date
  • Status
  • Ticket Owner
  • Channel

Managing Columns
The columns section defines which fields the table will display for each ticket. You can add, remove, and also sort the order of the columns in the table view. To customize the columns displayed on a table view, follow the steps mentioned below:
  1. On the table view page, click the Select Columns icon (  ) located alongside the column header.
  2. In the Select Columns window, choose the columns that should be displayed in the Table View.
    Important: You can select a maximum of 15 columns for a table view.
  3. On selecting the required columns, click Save.

Other Actions:
  • Uncheck the unnecessary columns to remove them from the table view
  • Drag and drop columns to change their order on the table view

Additional Columns:
Besides the regular columns, Zoho Desk also provides some additional columns that can be added to the table. For example, the Paid User column shows whether the ticket is from a paying customer. You can add this column to the table so that agents will know to pick that ticket first. Here is a list of additional fields:

  • Paid User
  • Ticket On Hold Time
  • Ticket Closed Time
  • Number of Threads
  • Number of Comments
  • Customer Responded Time
  • Response Due Date

Notes and Troubleshooting
Here’s some general advice and about how to get the most out of table views:
  • Table views are available for customers on all paid plans.
  • Any customization made to a table view gets applied to all users who share that view. Also, such customizations will have no impact on the classic or the compact ticket views.
  • Ticket ID is a mandatory field and cannot be removed from the table.
  • You cannot add multi-line or text area fields to the table.
  • The table view is not accessible under the 'All Departments' view.
  • Table views are department-specific, which means that customizing columns in a ticket list view will reflect only in that department.
  • The fields with blank/null values are displayed as a dash, "-" on the table.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                          Manage your brands on social media

                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                          • Related Articles

                                                                                          • Customizable Table View and Filters for Tickets

                                                                                            The table view displays tickets in rows and columns, just like a spreadsheet. Each row displays a ticket, and each column shows the ticket's property (such as a field for response due date, contact's name, and subject). This allows you to view the ...
                                                                                          • Predefined and Custom Ticket List Views

                                                                                            List Views are used to group records based on a defined set of criteria. For example, you can view a list of Open tickets that are unassigned, a view for tickets that are overdue, or a view for tickets that are created in the last week. This way ...
                                                                                          • Star Ticket List Views in Zoho Desk

                                                                                            Stars are a way to mark ticket list views, as important. When you star a list view, it stays at the top of your left panel so you can access them later. You can star up to 15 pre-defined or custom list views in Zoho Desk. The views that you star are ...
                                                                                          • Creating Custom Ticket List Views for Ratings

                                                                                            Custom ticket views help you to organize and view tickets based on the criteria specific to happiness ratings. For example, you can create a view for; closed tickets that had received a negative feedback, tickets that didn't receive a rating or ...
                                                                                          • Star Ticket List Views

                                                                                            Stars are a way to mark ticket list views, as important. When you star a list view, it stays at the top of your left menu so you can access them later. You can star up to 15 pre-defined or custom list views in Zoho Desk. Note: The ticket list views ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace



                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                              Zoho Show Resources