Customizable Table View for Tickets - Old UI
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- On the table view page, click the Select Columns icon (
) located alongside the column header.
- In the Select Columns window, choose the columns that should be displayed in the Table View.
Important: You can select a maximum of 15 columns for a table view. - On selecting the required columns, click Save.
- Uncheck the unnecessary columns to remove them from the table view
- Drag and drop columns to change their order on the table view
Additional Columns:
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- Table views are available for customers on all paid plans.
- Any customization made to a table view gets applied to all users who share that view. Also, such customizations will have no impact on the classic or the compact ticket views.
- Ticket ID is a mandatory field and cannot be removed from the table.
- You cannot add multi-line or text area fields to the table.
- The table view is not accessible under the 'All Departments' view.
- Table views are department-specific, which means that customizing columns in a ticket list view will reflect only in that department.
- The fields with blank/null values are displayed as a dash, "-" on the table.
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