Using Macros in Tickets
- In the Zoho Desk portal, navigate to the Tickets module.
- Open the desired ticket to run a macro.
- Click
Apply Macro at the bottom of the Ticket Details page.
- Select a macro from the list.
The actions defined in the macro is applied. You will be taken to the ticket's History tab, to review the actions of the macro.
- Open one of your ticket views and select the desired tickets to run a macro.
- Click Macro from the mass actions list.
If you are in the Work Mode, click the Macros icon () at the top of the column.
Select a macro from the list.
The actions defined in the macro will be applied to the tickets.
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