Using the Three-pane Ticket Interface

By default, the ticket view page in the Zoho Desk is displayed in two panes,

Ticket's properties in the left pane.
Ticket's details on the right pane.

This two-pane layout is spacious and helps you to see more information on the screen at once. However, it doesn't come in handywhen you want to navigate quickly between tickets. This is where the three-pane ticket detail view comes in.

Divided into three panes:

The left pane will display the tickets under a List View.
The middle pane is specific to the ticket properties.
The right pane is all about the ticket conversations.

The three-pane view reduces the white space and allows you to navigate from one ticket to another at ease.

To switch to three-pane view

In the Tickets module, open the desired ticket.
From the Ticket Detail view, hover over the List icon ( ) in the middle of the left panel.
Click the Pin icon ( ) from the top tab.
The three-pane view will be displayed.

You can click the Unpin icon (

) from the same location to switch to the two-pane view.

Note:

Three-pane view is not available for screen resolutions of 12 inches and lower.

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