Using Ticket Peek in Zoho Desk
Ticket Peek is a lightweight preview screen in the Zoho Desk, that helps your agents respond to support tickets from the ticket listing page. For instance, when your agents peek into a ticket, they can see every interaction the support team has had with the customer, as well as the ticket’s properties and any related articles from your Knowledge Base.
- Ticket Peek reduces the number of clicks needed to view tickets and provides easier navigation between tickets.
- It allows you to quickly verify the ticket contents before deleting it or marking as spam.
- It allows your agents to send incremental responses just by referring the context of the ticket without even opening the ticket details page.
- Log into your Zoho Desk account.
- Click the Tickets module.
- Open a Ticket List View from the left panel.
- Hover your mouse pointer on a ticket and click the Peek icon (
).
The ticket preview will appear.
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