Adding and submitting a Ticket for an Account
- In Zoho Desk, navigate to the Customers module.
- Click Accounts on the bottom of the left menu.
- Search for the customer account.
- On the Search Results page, open the account to view its details.
- Click the Tickets tab at the top of the page.
- Click Add Ticket in the upper right corner.
- On the Add Tickets page, enter the name and email of the contact and update the values for the other fields, if needed.
- Click Submit.
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